Dell XPS 12 User Manual

Also see for XPS 12: Owner's manual Specifications Owner's manual Service manual User guide

TroubleshootingBattery problemProblems Possible causes Possible solutionsBattery does not charge The cable connectionsmay be loose. 1 Check the cable,connectors, andpower adapter toensure properconnectivity.2 Verify that the walloutlet isfunctioning byconnectinganother device.The tablet's temperatureis below 0°C (32°F) orhigher than 35°C (95°F).Charge the battery in anambient temperaturebetween 0°C to 35°C(32°F to 95°F).The battery or poweradapter is damaged.Contact Dell. SeeContacting Dell.Battery does not chargewhen the battery chargeis at 95% to 99%The battery is inmaintenance mode toprolong battery life.• Let the battery drainuntil the batterycharge drops below95%.• Restart the tablet.See Turning off yourtablet and Turningon your tablet.Battery drains quicklyeven when the tablet isin standby modeIf the tablet is not in therange of a network itcan connect to, thetablet continues to tryto locate a base stationand drains the battery.• Temporarily turn offthe tablet.• Move the tablet inrange of a network itcan connect to ortemporarily turn offthe wirelessconnection on yourtablet.• Disable Wi-Fi ormobile broadband30