68Solving ProblemsLockups and SoftwareProblemsIf the computer does not start up — Ensurethat the AC adapter cable is firmly connectedto the computer and to the electrical outlet.If a program stops responding —End the program:1. Press simultaneously.2. Click Applications.3. Select the program that is no longerresponding4. Click End Task.If a program crashes repeatedly — Checkthe software documentation. If necessary,uninstall and then reinstall the program.NOTE: Software usually includesinstallation instructions in itsdocumentation or on the CD.If the computer stops responding or a solidblue screen appears —CAUTION: You might lose data if you areunable to perform an operating systemshutdown.If you are unable to get a response bypressing a key on your keyboard, or bymoving your mouse, press the power buttonfor at least 8 to 10 seconds until the computerturns off and then restart your computer.If a program is designed for an earlierMicrosoft Windows operating system —Run the Program Compatibility Wizard. TheProgram Compatibility Wizard configures aprogram so that it runs in an environmentsimilar to an earlier version of MicrosoftWindows operating system.
