Dell Z9000 Manual

Also see for Z9000: Installing Configuration guide Configuration guide Quick start guide

Contents

Dell Z9000 Manual Manual pdf 47 page image

9Technical SupportThis chapter contains the following sections:• The iSupport Website• Contacting the Technical Assistance Center• Requesting a Hardware ReplacementThe iSupport WebsiteiSupport provides a range of documents and tools to assist you with effectively using Dell Networkingequipment and mitigating the impact of network outages.Through iSupport you can obtain technical information regarding Dell Networking products, access tosoftware upgrades and patches, and open and manage your Technical Assistance Center (TAC) cases.Dell Networking iSupport provides integrated, secure access to these services.Accessing iSupport ServicesThe URL for iSupport is http://www.dell.com/support. You must have a userid and password to accessiSupport services. If you do not have a userid and password, you can request these at the website.To request a userid, password, and iSupport services, follow these steps.1. On the Dell Networking Support page, click the Account Request link.2. Fill out the User Account Request form and click Send. You will receive your userid and password byemail.3. To access iSupport services, click the LOGIN link and enter your userid and password.Contacting the Technical Assistance CenterHow toContact DellNetworkingTACLog in to iSupport at http://www.dell.com/support.Information toSubmit WhenOpening aSupport Case• Your name, company name, phone number, and E-mail address• Preferred method of contact• Model number• Software version number• Symptom descriptionTechnical Support 47

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