HEOS 1 Go Pack QUICK START GUIDE12Français Español Deutsch Nederlands Italiano Svenska Dansk Norsk Pусский PolskiEnglishBASIC TROUBLESHOOTINGCannot pair a Bluetooth mobile device with the speaker• The connection from the mobile Bluetooth device is malfunctioning. Power cycle the mobile device, remove the pairing informationand re-pair the HEOS 1 speaker to the mobile device.• Press and hold the connect button for 3 seconds and release the button when you see a pattern of two flashes on the status LED.Make sure your mobile device has Bluetooth turned on and select “HEOS 1“ from the list of Bluetooth devices.Cannot hear Bluetooth music• Your Bluetooth mobile device is not paired with HEOS 1. Follow the pairing procedure.• HEOS 1 is off. Connect HEOS 1 to AC power or turn on the HEOS 1 battery by pressing battery power button for 2 seconds.Check the AC power outlet is working.• HEOS 1 battery is fully depleted. Check the battery gauge. Recharge the battery.• The HEOS 1 is Wi-Fi mode or Aux-in mode etc. Pair and connect Bluetooth device to HEOS 1.• The Bluetooth mobile device is connected to another audio device. Make sure your Bluetooth device is connected to HEOS 1.• The volume on Bluetooth mobile device is too low. Check the volume on the Bluetooth mobile device. Check the volume on theHEOS 1 speaker.Cannot attach battery• Make sure bottom cover not is installed on HEOS 1 speaker.• Make sure no foreign object stuck in speaker/battery connection mechanism.• Be sure to line up red dots before attempting clockwise rotation to lock.Google Play is a trademark of Google Inc.Apple, the Apple logo, iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.Wi-Fi Protected Setup™ logo is trademark of Wi-Fi Alliance.The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by D&M Holdings Inc. is under lice nse. Othertrademarks and trade names are those of their respective owners.