www.desatech.com116658-01A 33SERVICE HINTSWhen Gas Pressure Is Too Low• pilot will not stay lit• burners will have delayed ignition• fireplace will not produce specified heat• for propane/LP units, propane/LP gas supplymay be lowYou may feel your gas pressure is too low. If so, con-tact your local natural or propane/LP gas supplier.TECHNICAL SERVICEYou may have further questions about installation,operation, or troubleshooting. If so, contact DESAHeating Productsʼ Technical Service Department at1-866-672-6040. When calling, please have yourmodel and serial numbers of your heater ready.You can also visit DESA Heating Productsʼ techni-cal services web site at www.desatech.com.REPLACEMENT PARTSNote: Use only original replacement parts. Thiswill protect your warranty coverage for partsreplaced under warranty.PARTS UNDER WARRANTYContact authorized dealers of this product. Ifthey canʼt supply original replacement part(s),call DESA Heating Productsʼ Technical ServiceDepartment at 1-866-672-6040.When calling DESA Heating Products, haveready• your name• your address• model and serial numbers of your fireplace• how fireplace was malfunctioning• type of gas used (propane/LP or natural gas)• purchase dateUsually, we will ask you to return the part to thefactory.PARTS NOT UNDER WARRANTYContact authorized dealers of this product. If theycanʼt supply original replacement part(s), callDESA Heating Products at 1-866-672-6040 forreferral information.When calling DESA Heating Products, haveready• model number of your fireplace• the replacement part number