www.desatech.com107068-01K 1TROUbLESHOOTINGWARNING: Turn off and unplug heater and let cool before servicing.Only a qualified service person should service and repair heater.CAUTION: Never use a wire, needle or similar object to cleanODS/pilot. This can damage ODS/pilot unit.Note: All troubleshooting items are listed in order of operation.pOSSIBLE CAUSE1. Ignitor electrode not connectedto ignitor cable2. Ignitor cable pinched or wet3. Piezo ignitor nut is loose4. Broken ignitor cable5. Bad piezo ignitor6. Ignitor electrode positionedwrong7. Ignitor electrode broken1. Gas supply turned off or equip-ment shutoff valve closed2. Control knob not in PILOTposition3. Control knob not pressed inwhile in PILOT position4. Air in gas lines when installed5. Depleted gas supply (propane/LP only)6. ODS/pilot is clogged7. Gas regulator setting is not correct1. Control knob not fully pressed in2. Control knob not pressed inlong enough3. Equipment shutoff valve notfully open4. Pilot flame not touching ther-mocouple, which allows ther-mocouple to cool, causing pilotflame to go out. This problemcould be caused by one or bothof the following:A) Low gas pressureB) Dirty or partially cloggedODS/pilot5. Thermocouple connection looseat control valve6. Thermocouple damaged7. Control valve damagedOBSERVED pROBLEMWhen ignitor button is pressed,there is no spark at ODS/pilotWhen ignitor button is pressed,there is spark at ODS/pilot butno ignitionODS/pilot lights but flamegoes out when control knobis releasedREMEDY1. Reconnect ignitor cable2. Free ignitor cable if pinchedby any metal or tubing. Keepignitor cable dry3. Tighten nut holding piezo ignitorto base panel of log set. Nut islocated behind base panel.4. Replace ignitor cable5. Replace piezo ignitor6. Replace pilot assembly7. Replace pilot assembly1. Turn on gas supply or openequipment shutoff valve2. Turn control knob to PILOTposition3. Press in control knob while inPILOT position4. Continue holding down controlknob. Repeat igniting operationuntil air is removed5. Contact local propane/LP gascompany6. Clean ODS/pilot (see Cleaningand Maintenance, page 19) orreplace ODS/pilot assembly7. Replace gas regulator1. Press in control knob fully2. After ODS/pilot lights, keep con-trol knob pressed in 30 seconds3. Fully open equipment shutoffvalve4. A) Contact local natural orpropane/LP gas companyB) Clean ODS/pilot (see Clean-ing and Maintenance, page 19)or replace ODS/pilot assembly5. Hand tighten until snug, thentighten 1/4 turn more6. Replace pilot assembly7. Replace control valve