28103669TECHNICALSERVICEYou may have further questions about installation, operation, or troubleshooting.If so, contact DESA International’s Technical Service Department at 1-800-323-5190.SPECIFICATIONSSERVICEHINTSREPLACEMENTPARTSInput Rate 10,000 Btu/HrType Gas Propane/LP OnlyIgnition PiezoPressure Regulator Setting 8.5" W.C.Inlet Gas Pressure (in. of water) *Maximum 14"Minimum 11"Dimensions, Inches (H x W x D)Fireplace (including hood and screws) 25 7/ 8 x 2613 /16 x 9 3/8Carton 32 5/ 8 x 273/ 16 x 115/ 8Weight, poundsFireplace 44 1/ 2 lbs.Shipping 48 lbs.* For purposes of input adjustmentNote: Use only original replacement parts. This will protect your warranty coveragefor parts replaced under warranty.Parts Under WarrantyContact authorized dealers of this product. If they can’t supply original replacementpart(s) call DESA International’s Technical Service Department at 1-800-323-5190for referral information.When calling DESA International, have ready• your name• your address• model number of your fireplace• how fireplace was malfunctioning• type of gas used (propane/LP or natural gas)• purchase dateUsually, we will ask you to return the defective part to the factory.Parts Not Under WarrantyContact authorized dealers of this product. If they can’t supply original replacementpart(s) call DESA International’s Parts Department at 1-800-972-7879 for referralinformation.When calling DESA International, have ready• model number of your fireplace• the replacement part numberWhen gas pressure is too low• pilot will not stay lit• burner will have delayed ignition• fireplace will not produce specified heat• propane/LP gas supply may be lowWhen gas quality is bad• pilot will not stay lit• burner will produce flames and soot• fireplace will backfire when litYou may feel your gas pressure is too low or gas quality is bad. If so, contact yourlocal propane/LP gas supplier.