www.desatech.com111826-02J 19SERVICE HINtSWhen Gas Pressure Is Too Low• pilot will not stay lit• burners will have delayed ignition• heater will not produce specified heat• propane/LP gas supply may be lowYou may feel your gas pressure is too low. Ifso, contact your local propane/LP or natural gassupplier.tECHNICAL SERVICEYou may have further questions about installation,operation, or troubleshooting. If so, contact DESA’sTechnical Service Department at 1-866-672-6040.When calling please have your model and serialnumbers of your appliance ready.You can also visit DESA’s technical services website at www.desatech.com.REPLACEMENt PARtSNote: Use only original replacement parts. Thiswill protect your warranty coverage for partsreplaced under warranty.PARTS UNDER WARRANTYContact authorized dealers of this product. Ifthey can’t supply original replacement part(s),call DESA’s Technical Service Department at1-866-672-6040.When calling DESA, have ready• your name• your address• model and serial numbers of your appliance• how appliance was malfunctioning• type of gas used (propane/LP or natural gas)• purchase dateUsually, we will ask you to return the part to thefactory.PARTS NOT UNDER WARRANTYContact authorized dealers of this product. Ifthey can’t supply original replacement part(s),call DESA at 1-866-672-6040 for referral infor-mation.When calling DESA, have ready• model number of your appliance• the replacement part numberACCESSORIESPurchase these heater accessories from your localdealer. If they can not supply these accessories, callDESA at 1-866-672-6040 for referral information.You can also write to the address listed on the backpage of this manual.EQUIPMENT SHUTOFFvALvE - GA5010For all models. Equipment shutoffvalve with 1/8" NPT tap. Fits 1/2"NPT pipe.RECEIvER AND HAND-HELDREMOTE CONTROL KIT - 112806-01(Not Shown)For PDG models. Allows the gas log heater tobe turned on and off by using a hand-held remotecontrol. This remote comes installed in BTBmodels.REMOTE CONTROL RECEIvERBRACKET - 112806-02(Not Shown)For PDG models only. Used for mountingremote control receiver to unit base. WALL-MOUNT ON/OFF SWITCH GWMS2(Not Shown)For all models. Allows the gas log heater to beturned on and off with a wall switch. This switchis included with al models.DAMPER CLAMP - GA6080(Not Shown)For all models. Permanently opens chimney fluedamper for vented operation. This is includedwith all models.LAvA ROCK - GA6060(Not Shown)For all models. Order when additional rock isdesired. (1.8 lb. bag)CLEANING kIT - GCk(Not Shown)For all models. Your vent-free gas appliance re-quires regular cleaning and maintenance to preventperformance problems. This kit gives you the toolsand instructions to make it easy to clean all criticalareas of your appliance.INFORMATION vIDEO - 108917-01For all models. A care and maintenance video isavailable by calling 1-866-672-6040.