Dynamic Engineering PCI2PMC User Manual

Contents

Dynamic Engineering PCI2PMC User Manual Manual pdf 12 page image

Embedded Solutions Page 1 2Warranty and RepairPlease refer to the warranty page on our website for the current warranty offered andoptions.http://www.dyneng.com/warranty.htmlService PolicyBefore returning a product for repair, verify as well as possible that the suspected unit isat fault. Then call the Customer Service Department for a RETURN MATERIALAUTHORIZATION (RMA) number. Carefully package the unit, in the original shippingcarton if this is available, and ship prepaid and insured with the RMA number clearlywritten on the outside of the package. Include a return address and the telephonenumber of a technical contact. For out-of-warranty repairs, a purchase order for repaircharges must accompany the return. Dynamic Engineering will not be responsible fordamages due to improper packaging of returned items. For service on DynamicEngineering Products not purchased directly from Dynamic Engineering contact yourreseller. Products returned to Dynamic Engineering for repair by other than the originalcustomer will be treated as out-of-warranty.Out of Warranty RepairsOut of warranty repairs will be billed on a material and labor basis. The current minimumrepair charge is $100. Customer approval will be obtained before repairing any item ifthe repair charges will exceed one half of the quantity one list price for that unit. Returntransportation and insurance will be billed as part of the repair and is in addition to theminimum charge.For Service Contact:Customer Service DepartmentDynamic Engineering150 DuBois St. Suite CSanta Cruz, CA 95060831-457-8891 831-457-4793 faxInterNet Address support@dyneng.com

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