Technical support 133 For more information on using the recording software, see the user guide oronline help supplied on the Nero Express CD. Visit www.nero.com for soft-ware updates, if necessary.Or, if you want to use other recording software that wasn’t included withthis drive, see its user guide for instructions. Note that some recording soft-ware may not work with this drive.Technical supportFor help on installing and operating this product:• See the troubleshooting section of this guide• Visit the technical support Web site at www.dynexproducts.com• Call (800) 305-2204Upgrading the firmwareThis drive contains operating software that can be updated. Periodic updates tothe firmware will be made available to ensure more reliable operation andenhanced performance. You can download and upgrade to the latest version ofthe firmware from our Web site at www.dynexproducts.com.CONFIRMING THE FIRMWARE VERSIONTo check your drive’s firmware version, use Windows Device Manager.In Windows 2000, the firmware version is not displayed in Device Manager. Useyour recording software to check your drive’s firmware version.