Dyson DC 26 Operating Manual

Also see for DC26: Operating manual Operating manual Operating manual Operating manual Operating manual

Contents

92 YEAR DYSON GUARANTEETERMS AND CONDITIONSTerms and conditions of your Dyson 2 year guarantee.• The guarantee becomes effective from the date of purchase.• All work will be carried out by Dyson Appliances (Aust) Pty Ltd, Avery RobinsonLtd (NZ), Singapore’s authorised agent - Service @Home Pte Ltd., Indonesia’sauthorised agent - PT Higienis Indonesia or their authorised agents.• Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.,Avery Robinson Ltd (NZ), Dyson Singapore Pte Ltd., PT Higienis Indonesia.• The repair and replacement of your vacuum cleaner under guarantee will notextend the period of guarantee.• The guarantee provides benefits which are additional to and do not affect yourstatutory rights as a consumer.• You must provide proof of purchase before any work can be carried out on yourvacuum cleaner. Without this proof, any work carried out will be chargeable.Please keep your receipt.WHAT IS COVEREDThe repair or replacement of your vacuum cleaner if your vacuum cleaner isfound to be defective due to faulty materials, workmanship or function within2 years of purchase (if any part is no longer available or out of manufacture,Dyson will replace it with a functional replacement part).WHAT IS NOT COVEREDDyson shall not be liable for costs of repair or replacement of a product incurredas a result of:• Normal wear and tear (e.g. fuse, belt, brush bar, batteries etc).• Industrial use of the vacuum cleaner such as vacuuming gyprock dust or buildersdust may void your guarantee.• Accidental damage, faults caused by negligent use or care, neglect, carelessoperation or handling of the vacuum cleaner which is not in accordance with thisDyson Operating Manual.• Blockages – please refer to this Dyson Operating Manual for details of how tounblock your vacuum cleaner.• Use of the vacuum cleaner for anything other than normal domestic householdpurposes in the country of purchase.• Use of parts not assembled or installed in accordance with the instructions ofDyson.• Use of parts and accessories other than those produced or recommended byDyson.• Damage from external sources such as transit, weather, electrical outages orpower surges.• Failures caused by circumstances outside Dyson’s control.• Repairs or alterations carried out by parties other than Dyson or its authorisedagents.If you are in any doubt as to what is covered by your guarantee, please call theDyson Customer Care Helpline on:Australia 1800 239 766New Zealand 0800 397 667Remember: Always disconnect plug from mains before inspecting for problems.• If your vacuum cleaner will not operate, first check: mains socket has electricitysupply and the plug is properly inserted into the socket.• Sucking up certain items such as stockings, clippings of cloth, sizeable pieces ofpaper etc may block the hose or ducts. Should a blockage occur, first disconnectthe vacuum cleaner from the electricity supply and refer to the ‘Looking forblockages’ section in this Dyson Operating Manual (see pages 4,5 and 8).• Never pick up hot cinders or lit cigarette ends.• Do not attempt to pick up water with your Dyson vacuum cleaner. It has notbeen designed as a wet pick-up cleaner.REGISTERING YOUR GUARANTEETo help us ensure you receive prompt and efficient service, please register as aDyson vacuum cleaner owner. There are three ways to do this:• Online (Australia only) at www.dyson.com.au/register• By calling the Dyson Customer Care Helpline.• By completing and returning the enclosed form to us by mail.This will confirm ownership of your Dyson vacuum cleaner in the event of aninsurance loss, and enable us to contact you if necessary.DYSON CUSTOMER CARETHANK YOU FOR CHOOSING TO BUY A DYSON VACUUM CLEANERIf you have a query about your Dyson vacuum cleaner, call the Dyson CustomerCare Helpline and quote your serial number, or contact us via the website.The serial number can be found on the main body of the vacuum cleaner behindthe clear bin.Most queries can be solved over the phone by one of ourDyson Customer Care Helpline staff.If your Dyson vacuum cleaner needs a service, call the Dyson Customer CareHelpline so we can discuss the available options.If your vacuum cleaner is under guarantee and the repair is covered, it will berepaired at no cost.DYSON CUSTOMER CARE DETAILSIf there are any queries, please call the Dyson Customer Care Helpline.AU: 1800 239 766(Mon-Fri 8:00am to 6:00pm EST, Sat-Sun 8:30am to 4:00pm EST)www.dyson.com.auNZ: 0800 397 667(Mon-Fri 8:30am to 5:00pm)www.dyson.co.nzSG: 7000 435 7546(Mon-Fri 9:00am to 6:00pm)www.dyson.com.sgID: 021 707 39766(Mon-Fri 9:00am to 5:00pm)www.dyson.co.idABOUT YOUR PRIVACYDyson may use this information for future marketing and research purposes(including sending commercial electronic messages) and may disclose it tothird parties for the purposes of providing the services you have requested orto our business partners or professional advisers. If you wish to access yourpersonal information or see our full privacy policy, please contact us atcustomercare@dyson.com.auCONFORMITY INFORMATIONA sample of this product has been tested and found to be in conformity with thefollowing European Directive: 2006/95/EC Low voltage Directive, 93/68/EECCE Marking Directive, 2004/108/EC EMC Directive.PRODUCT INFORMATIONMaximum product weight 5.26kg.Please note: Small details may vary from those shown.

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