Dyson DC20 Operating Manual

Also see for DC20: Quick start guide Manual Instruction manual Service manual Operating manual

Contents

Dyson DC20 Operating Manual Manual pdf 9 page image

9AUSTRALIAN CONSUMER LAWThe details of the Dyson guarantee are set out below. In addition to your rightsunder the Dyson guarantee, we also provide the following statement as requiredby the Australian Consumer Law: In Australia, your Dyson vacuum cleanercomes with statutory guarantees that cannot be excluded under the AustralianConsumer Law. You are entitled to a replacement or refund for a major failureand for compensation for any other reasonably foreseeable loss or damage.You are also entitled to have your Dyson vacuum cleaner repaired or replaced ifit fails to be of acceptable quality and the failure does not amount to amajor failure.2 YEAR DYSON GUARANTEETERMS AND CONDITIONSTerms and conditions of the Dyson 2 year guarantee.• The Dyson guarantee becomes effective from the date of purchase.• All work will be carried out by Dyson Appliances (Aust) Pty Ltd., Avery RobinsonLtd. (NZ).• Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.,Avery Robinson Ltd. (NZ).• The repair and replacement of your vacuum cleaner under Dyson guarantee willnot extend the Dyson guarantee period.• The Dyson guarantee provides benefits which are additional to and do notaffect your statutory rights and remedies as a consumer.• You must provide proof of (both the original and any subsequent) delivery/purchase before any work can be carried out on your vacuum cleaner. Withoutthis proof, any work carried out pursuant to the Dyson guarantee and anyassociated delivery charges (both to and from us) will be at your cost, subject toyour statutory rights and remedies as a consumer. Please keep your receipt ordelivery note.WHAT IS COVEREDYour Dyson guarantee covers:• The repair or replacement of your vacuum cleaner if your vacuum cleaner isfound to be defective due to faulty materials, workmanship or function within2 years of purchase (if any part is no longer available or out of manufacture,Dyson will replace it with a functional replacement part).• Use of the vacuum cleaner in the country of purchase.WHAT IS NOT COVEREDUnder your Dyson guarantee, Dyson shall not be liable for costs of repair orreplacement of a product incurred as a result of:• Normal wear and tear (e.g. fuse, belt, brush bar).• Industrial use of the vacuum cleaner such as vacuuming gyprock dust or buildersdust may void your Dyson guarantee.• Accidental damage, faults caused by negligent use or care, neglect, carelessoperation or handling of the vacuum cleaner which is not in accordance with thisDyson Operating Manual.• Blockages – please refer to this Dyson Operating Manual for details on how tounblock your vacuum cleaner.• Use of the vacuum cleaner for anything other than normal domestic purposes inthe country of purchase.• Use of parts not assembled or installed in accordance with the instructionsof Dyson.• Use of parts and accessories other than those produced or recommendedby Dyson.• Damage from external sources such as transit, weather, electrical outages orpower surges.• Failures caused by circumstances outside Dyson’s control.• Repairs or alterations carried out by parties other than Dyson or itsauthorised agents.If your Dyson guarantee does not apply, you may have statutory rights andremedies available to you as a consumer.If you are in any doubt as to what is covered by your Dyson guarantee, pleasecall the Dyson Customer Care Helpline on:Australia 1800 239 766New Zealand 0800 397 667Remember: Always disconnect plug from mains before inspecting for problems.• If your vacuum cleaner will not operate, first check the mains socket haselectricity supply and that the plug is properly inserted into the socket.• Sucking up certain items such as stockings, clippings of cloth, sizeable pieces ofpaper etc may block the hose or ducts. Should a blockage occur, first disconnectthe vacuum cleaner from the electricity supply and refer to the ‘Looking forblockages’ section in this Dyson Operating Manual (see pages 4,5 and 8).• Never pick up hot cinders or lit cigarette ends.• Do not attempt to pick up water with your vacuum cleaner. It has not beendesigned as a wet pick up cleaner.If you are still experiencing problems with your vacuum cleaner, please call theDyson Customer Care Helpline on:Australia 1800 239 766New Zealand 0800 397 667REGISTERING YOUR DYSON GUARANTEETo help us ensure you receive prompt and efficient service, please register as aDyson vacuum cleaner owner. There are three ways to do this:• Online (Australia and New Zealand only).AU: www.dyson.com.au/registerNZ: www.dyson.co.nz/register• By calling the Dyson Customer Care Helpline.• By completing and returning the enclosed form to us by mail.This will confirm ownership of your vacuum cleaner in the event of an insuranceloss, and enable us to contact you if necessary.DYSON CUSTOMER CARETHANK YOU FOR CHOOSING TO BUY A DYSON VACUUM CLEANERIf you have a query about your Dyson vacuum cleaner, call the Dyson CustomerCare Helpline and quote your serial number, or contact us via the website. Theserial number can be found on the main body of the vacuum cleaner behind theclear bin.Most queries can be solved over the phone by one of our Dyson Customer CareHelpline staff.If your vacuum cleaner needs a service, call the Dyson Customer Care Helplineso we can discuss the available options.To enable us to carry out work on your Dyson vacuum cleaner, please contactthe Dyson Customer Care Helpline to obtain a reply paid address in your state(available in Australia only).If your vacuum cleaner is under Dyson guarantee and the repair or replacementis covered, it will be repaired or replaced at no cost. If the repair or replacementis found not to be covered under the Dyson guarantee, the repair orreplacement of the vacuum cleaner and any associated delivery charges (bothto and from us) will be at your cost, subject to your statutory rights and remediesas a consumer.DYSON CUSTOMER CARE DETAILSIf there are any queries, please call the Dyson Customer Care Helpline.AU: 1800 239 766(Mon-Fri 8:00am to 6:00pm EST, Sat-Sun 8:30am to 4:00pm EST)www.dyson.com.auNZ: 0800 397 667 (Mon-Fri 8:30am to 5:00pm)www.dyson.co.nzABOUT YOUR PRIVACYDyson may use your information provided for future marketing and researchpurposes (including sending commercial electronic messages) and may discloseit to third parties for the purposes of providing the services you have requested,or to our business partners or professional advisers. If you wish to access yourpersonal information or see our full privacy policy, please contact us ataucustomercare@dyson.comDISPOSAL INFORMATIONDyson products are made from high grade recyclable materials. Please disposeof this product responsibly and recycle where possible.When your Dyson vacuum cleaner reaches the end of its life, we are responsiblefor it’s safe disposal. You can send your old Dyson vacuum cleaner back to us(at our cost) and we will organise for it to be recycled.**Please note that not all parts are recyclable. Recycling of parts is subject to thecapabilities of 3rd party suppliers. Available in Australia only.Simply:1. Box up your old Dyson vacuum cleaner.2. Take your package to your local post office and send to the address below.Dyson We RecycleReply Paid 83215Dyson Service Centre8-10 Mangrove LaneTaren Point, NSW 2229PRODUCT INFORMATIONPlease note: Small details may vary from those shown.

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