Dyson DC26 Operating Manual
Also see for DC26: Operating manualOperating manualOperating manualOperating manualOperating manual
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9AUSTRALIAN CONSUMER LAWThe details of the Dyson guarantee are set out below. In addition to yourrights under the Dyson guarantee, we also provide the following statement asrequired by the Australian Consumer Law: In Australia, your Dyson appliancecomes with statutory guarantees that cannot be excluded under the AustralianConsumer Law. You are entitled to a replacement or refund for a major failureand for compensation for any other reasonably foreseeable loss or damage.You are also entitled to have your Dyson appliance repaired or replaced if itfails to be of acceptable quality and the failure does not amount to amajor failure.DYSON 2 YEAR GUARANTEETERMS AND CONDITIONSTerms and conditions of your Dyson 2 year guarantee.• The Dyson guarantee becomes effective from the date of purchase.• All work will be carried out by Dyson Appliances (Aust) Pty Ltd., AveryRobinson Ltd. (NZ), Singapore’s authorised agent - Service @ Home Pte. Ltd.,Indonesia’s authorised agent - PT Higienis Indonesia or theirauthorised agents.• Any parts replaced will become the property of Dyson Appliances (Aust)Pty Ltd., Avery Robinson Ltd. (NZ), Dyson Singapore Pte Ltd. or PT HigienisIndonesia.• The repair and replacement of your Dyson appliance under Dyson guaranteewill not extend the Dyson guarantee period.• The Dyson guarantee provides benefits which are additional to and do notaffect your statutory rights and remedies as a consumer.• You must provide proof of (both original and any subsequent) delivery/purchase before any work can be carried out on your Dyson appliance.Without this proof, any work carried out pursuant to the Dyson guarantee andany associated delivery charges (both to and from us) will be at your cost,subject to your statutory rights and remedies as a consumer. Please keep yourreceipt or delivery note.WHAT IS COVEREDYour Dyson guarantee covers:• The repair or replacement of your appliance if your appliance is found to bedefective due to faulty materials, workmanship or function within 2 years ofpurchase or delivery (if any part is no longer available or out of manufactureDyson will replace it with a functional replacement part).• Use of the appliance in the country of purchase.WHAT IS NOT COVEREDUnder your Dyson guarantee, Dyson shall not be liable for costs of repair orreplacement of a product incurred as a result of:• Normal wear and tear (e.g. fuse, belt, brush bar, etc).• Industrial use of the appliance such as vacuuming gyprock dust or buildersdust. This may void your Dyson guarantee.• Accidental damage, faults caused by negligent use or care, neglect, carelessoperation or handling of the appliance which is not in accordance with thisDyson Operating Manual.• Blockages – please refer to this Dyson Operating Manual for details of how tounblock your appliance.• Use of the appliance for anything other than normal domestic householdpurposes in the country of purchase.• Use of parts not assembled or installed in accordance with the instructionsof Dyson.• Use of parts and accessories other than those produced or recommendedby Dyson.• Damage from external sources such as transit, weather, electrical outages orpower surges.• Failures caused by circumstances outside Dyson’s control.• Repairs or alterations carried out by parties other than Dyson or itsauthorised agents.If your Dyson guarantee does not apply, you may have statutory rights andremedies available to you as a consumer.If you are in any doubt as to what is covered by your Dyson guarantee, pleasecall the Dyson Customer Care Helpline on:Australia 1800 239 766New Zealand 0800 397 667Singapore 7000 435 7546Indonesia 021 707 39766Remember: Always disconnect plug from mains before inspecting forproblems.• If your appliance will not operate, first check mains socket has electricitysupply and the plug is properly inserted into the socket.• Sucking up certain items such as stockings, clippings of cloth, sizeable piecesof paper etc may block the hose or ducts. Should a blockage occur, referto the ‘Looking for blockages’ section in this Dyson Operating Manual (seepages 4, 5 and 8).• Never pick up hot cinders or lit cigarette ends.• Do not attempt to pick up water with your appliance. It has not been designedas a wet pick-up cleaner.REGISTERING YOUR DYSON GUARANTEETo help us ensure you receive prompt and efficient service, please register asa Dyson appliance owner. There are three ways to do this:• Online (Australia and New Zealand only)AU: www.dyson.com.au/registerNZ: www.dyson.co.nz/register• By calling the Dyson Customer Care Helpline.• By completing and returning the enclosed form to us by mail.This will confirm ownership of your Dyson appliance in the event of aninsurance loss, and enable us to contact you if necessary.DYSON CUSTOMER CARETHANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE• If you have a query about your Dyson appliance, call the Dyson CustomerCare Helpline and quote your serial number, or contact us via the website.Your serial number can be found on the main body of the appliance behindthe clear bin.• Most queries can be solved over the phone by one of our Dyson CustomerCare Helpline staff.• If your Dyson appliance needs a service, call the Dyson Customer CareHelpline so we can discuss the available options.• To enable us to carry out work on your Dyson appliance please contact theDyson Customer Care Helpline to obtain a reply paid delivery address in yourstate (available in Australia only).• If your appliance is under Dyson guarantee and the repair or replacement iscovered, it will be repaired or replaced at no cost. If the repair or replacementis found not to be covered under the Dyson guarantee, the repair orreplacement of the appliance and any associated delivery charges (both toand from us) will be at your cost, subject to your statutory rights and remediesas a consumer.DYSON CUSTOMER CARE DETAILSIf there are any queries, please call the Dyson Customer Care Helpline.AU: 1800 239 766(Mon-Fri 8:00am to 6:00pm EST, Sat-Sun 8:30am to 4:00pm EST)www.dyson.com.auNZ: 0800 397 667 (Mon-Fri 8:30am to 5:00pm)www.dyson.co.nzSG: 7000 435 7546 (Mon-Fri 9:00am to 6:00pm)www.dyson.com.sgID: 021 707 39766 (Mon-Fri 9:00am to 5:00pm)www.dyson.co.idABOUT YOUR PRIVACYDyson may use your information provided for future marketing and researchpurposes (including sending commercial electronic messages) and maydisclose it to third parties for the purposes of providing the services you haverequested, or to our business partners or professional advisers. If you wish toaccess your personal information or see our full privacy policy, please contactus at customercare@dyson.com.auDISPOSAL INFORMATIONDyson products are made from high grade recyclable materials. Pleasedispose of this product responsibly and recycle where possible.When your Dyson appliance reaches the end of its life, we are responsible forits safe disposal. You can send your old Dyson appliance back to us (at ourcost) and we will organise for it to be recycled.**Please note that not all parts are recyclable. Recycling of parts is subject tothe capabilities of 3rd party suppliers. Available in Australia only.Simply:1. Box up your old Dyson appliance2. Take the package to your local post office and send to the address below:Dyson We RecycleReply Paid 83215Dyson Service CentreUnit 6 & 7, 7-11 Parraweena RdTaren Point, NSW 2229PRODUCT INFORMATIONPlease note: Small details may vary from those shown. |
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