Dyson DC29 Operating Manual

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Contents

Dyson DC29 Operating Manual Manual pdf 9 page image

92 YEAR DYSON GUARANTEETERMS AND CONDITIONSTerms and conditions of the Dyson 2 year guarantee.• The guarantee becomes effective from the date of purchase.• All work will be carried out by Dyson Appliances (Aust) Pty Ltd, Avery RobinsonLtd (New Zealand).• Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd,Avery Robinson Ltd (New Zealand).• The repair or replacement of your vacuum cleaner under guarantee will notextend the period of guarantee.• The guarantee provides benefits which are additional to and do not affect yourstatutory rights as a consumer.• You must provide proof of purchase before any work can be carried out on yourvacuum cleaner. Without this proof, any work carried out will be chargeable.Please keep your receipt.WHAT IS COVERED• The repair or replacement of your vacuum cleaner if your vacuum cleaner isfound to be defective due to faulty materials, workmanship or function within2 years of purchase (if any part is no longer available or out of manufacture,Dyson will replace it with a functional replacement part).WHAT IS NOT COVEREDDyson shall not be liable for costs of repair or replacement of a product incurredas a result of:• Normal wear and tear (e.g. fuse, belt, brush bar).• Industrial use of the vacuum cleaner such as vacuuming gyprock dust or buildersdust may void your guarantee.• Accidental damage, faults caused by negligent use or care, neglect, carelessoperation or handling of the vacuum cleaner which is not in accordance with thisDyson Operating Manual.• Blockages – please refer to this Dyson Operating Manual for details on how tounblock your vacuum cleaner.• Use of the vacuum cleaner for anything other than normal domestic purposes inthe country of purchase.• Use of parts not assembled or installed in accordance with the instructions ofDyson.• Use of parts and accessories other than those produced or recommended byDyson.• External sources such as transit damage or weather.• Repairs or alterations carried out by parties other than Dyson or its authorisedagents.If you are in any doubt as to what is covered by your guarantee, please call theDyson Customer Care Helpline on:Australia 1800 239 766New Zealand 0800 397 667Remember: Always disconnect plug from mains before inspecting for problems.• If your vacuum cleaner will not operate, first check the mains socket haselectricity supply and that the plug is properly inserted into the socket.• Sucking up certain items such as stockings, clippings of cloth, sizeable pieces ofpaper etc may block the hose or ducts. Should a blockage occur, first disconnectthe vacuum cleaner from the electricity supply and refer to the ‘blockage’section.• Never pick up hot cinders or lit cigarette ends.• Do not attempt to pick up water with your Dyson vacuum cleaner. It has notbeen designed as a wet pick-up cleaner.If you are still experiencing problems with your Dyson vacuum cleaner, pleasecall the Dyson Customer Care Helpline on:Australia 1800 239 766New Zealand 0800 397 667REGISTERING YOUR GUARANTEETo help us ensure you receive prompt and efficient service, please register as aDyson machine owner. There are three ways to do this• Online (Australia only) at customercare@dyson.com.au• By calling the Dyson Customer Care Helpline.• By completing and returning the enclosed form to us by mail. This will confirmownership of your Dyson vacuum cleaner in the event of an insurance loss, andenable us to contact you if necessary.DYSON CUSTOMER CAREIf you have a query about your Dyson vacuum cleaner call the Dyson CustomerCare Helpline and quote your serial number, or contact us via the Dysonwebsite. The serial number can be found behind the clear bin.Most queries can be solved over the phone by one of our Dyson Customer CareHelpline staff.If your Dyson vacuum cleaner needs a service, call the Dyson Customer CareHelpline so we can discuss the available options.DYSON CUSTOMER CARE DETAILSAny queries – just call the Dyson Customer Care HelplineAU: 1800 239 766 (Mon-Fri 8:00am to 6:00pm EST,Sat-Sun 8:30am to 4.00pm EST) www.dyson.com.auNZ: 0800 397 667 (Mon-Fri 8:30am to 5:00pm) www.dyson.co.nzABOUT YOUR PRIVACYDyson may use your information provided for future marketing and researchpurposes (including sending commercial electronic messages) and may discloseit to third parties for the purposes of providing the services you have requested,or to our business partners or professional advisers. If you wish to access yourpersonal information or see our full privacy policy, please contact us atcustomercare@dyson.com.auDISPOSAL INFORMATIONDyson products are made from high grade recyclable materials. Please disposeof this product responsibly and recycle where possible.When your Dyson vacuum cleaner reaches the end of its life, we are responsiblefor it’s safe disposal. You can send your old Dyson vacuum cleaner back to us(at our cost) and we will organise for it to be recycled.**Please note that not all parts are recyclable. Recycling of parts is subject to thecapabilities of 3rd party suppliers. Available in Australia only.Simply:1. Box up your old Dyson vacuum cleaner2. Take your package to your local post office and send to the address below:Dyson We RecycleReply Paid 83215Dyson Service CentreUnit 6 & 7, 7-11 Parraweena RdTaren Point, NSW 2229.PRODUCT INFORMATIONProduct weight 8.07kg.Please note: Small details may vary from those shown.

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