Dyson DC35 MULTI FLOOR Operating Manual

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Contents

9BATTERY SAFETY INSTRUCTIONS• The Dyson vacuum cleaner must be disconnected from the mains supply whenremoving the battery.• Use only Dyson batteries and charging unit for this Dyson vacuum cleaner.• The battery is a sealed unit and under normal circumstances poses no safetyconcerns. In the unlikely event that liquid leaks from the battery do not touch theliquid and observe the following precautions:• Skin contact – can cause irritation. Wash with soap and water.• Inhalation – can cause respiratory irritation. Provide fresh air and seekmedical advice.• Eye contact – can cause irritation. Immediately flush eyes thoroughly with waterfor at least 15 minutes. Seek medical attention.• Disposal – wear gloves to handle the battery and dispose of immediatelyfollowing local ordinances or regulations.CAUTION:The battery used in this device may present a risk of fire or chemical burn ifmistreated. Do not disassemble, short contacts, heat above 60° C, or incinerate.Replace battery with a Dyson battery only: use of any other battery may presenta risk of fire or explosion. Dispose of used battery promptly. Keep away fromchildren. Do not disassemble and do not dispose of in fire.AUSTRALIAN CONSUMER LAWThe details of the Dyson guarantee are set out below. In addition to your rightsunder the Dyson guarantee, we also provide the following statement asrequired by the Australian Consumer Law: In Australia, your Dyson vacuumcleaner comes with statutory guarantees that cannot be excluded under theAustralian Consumer Law. You are entitled to a replacement or refund for amajor failure and for compensation for any other reasonably foreseeable loss ordamage. You are also entitled to have your Dyson vacuum cleaner repaired orreplaced if it fails to be of acceptable quality and the failure does not amount toa major failure.DYSON 2 YEAR GUARANTEETERMS AND CONDITIONSTerms and conditions of your Dyson 2 year guarantee.• The Dyson guarantee becomes effective from the date of purchase.• All work will be carried out by Dyson Appliances (Aust) Pty Ltd., Avery RobinsonLtd. (NZ), Singapore’s authorised agent - Service @ Home Pte. Ltd., Indonesia’sauthorised agent - PT Higienis Indonesia or their authorised agents.• Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.,Avery Robinson Ltd. (NZ), Dyson Singapore Pte Ltd. or PT Higienis Indonesia.• The repair and replacement of your Dyson vacuum cleaner under Dysonguarantee will not extend the Dyson guarantee period.• The Dyson guarantee provides benefits which are additional to and do not affectyour statutory rights and remedies as a consumer.• You must provide proof of (both original and any subsequent) delivery/purchasebefore any work can be carried out on your Dyson vacuum cleaner. Withoutthis proof, any work carried out pursuant to the Dyson guarantee and anyassociated delivery charges (both to and from us) will be at your cost, subject toyour statutory rights and remedies as a consumer. Please keep your receipt ordelivery note.WHAT IS COVEREDYour Dyson guarantee covers:• The repair or replacement of your Dyson vacuum cleaner if your Dyson vacuumcleaner is found to be defective due to faulty materials, workmanship or functionwithin 2 years of purchase or delivery (if any part is no longer available or out ofmanufacture Dyson will replace it with a functional replacement part).• Use of the Dyson vacuum cleaner in the country of purchase.WHAT IS NOT COVEREDUnder your Dyson guarantee, Dyson shall not be liable for costs of repair orreplacement of a product incurred as a result of:• Normal wear and tear (e.g. fuse, belt, brush bar, batteries etc).• Reduction in battery discharge time due to battery age or use.• Industrial use of the Dyson vacuum cleaner such as vacuuming gyprock dust orbuilders dust. This may void your Dyson guarantee.• Accidental damage, faults caused by negligent use or care, neglect, carelessoperation or handling of the Dyson vacuum cleaner which is not in accordancewith this Dyson Operating Manual.• Blockages – please refer to this Dyson Operating Manual for details of how tounblock your Dyson vacuum cleaner.• Use of the Dyson vacuum cleaner for anything other than normal domestichousehold purposes in the country of purchase.• Use of parts not assembled or installed in accordance with the instructionsof Dyson.• Use of parts and accessories other than those produced or recommended by Dyson.• Damage from external sources such as transit, weather, electrical outages orpower surges.• Failures caused by circumstances outside Dyson’s control.• Repairs or alterations carried out by parties other than Dyson or itsauthorised agents.If your Dyson guarantee does not apply, you may have statutory rights andremedies available to you as a consumer.If you are in any doubt as to what is covered by your Dyson guarantee, pleasecall the Dyson Customer Care Helpline on:Australia 1800 239 766New Zealand 0800 397 667Singapore 7000 435 7546Indonesia 021 707 39766Remember: Always disconnect plug from mains before inspecting for problems.• Sucking up certain items such as stockings, clippings of cloth, sizeable piecesof paper etc may block the hose or ducts. Should a blockage occur, refer to the‘Looking for blockages’ section in this Dyson Operating Manual (see pages 4,6 and 8).• Never pick up hot cinders or lit cigarette ends.• Do not attempt to pick up water with your Dyson vacuum cleaner. It has notbeen designed as a wet pick-up cleaner.REGISTERING YOUR DYSON GUARANTEETo help us ensure you receive prompt and efficient service, please register as aDyson vacuum cleaner owner. There are three ways to do this:• Online (Australia and New Zealand only)AU: www.dyson.com.au/registerNZ: www.dyson.co.nz/register• By calling the Dyson Customer Care Helpline.• By completing and returning the enclosed form to us by mail.This will confirm ownership of your Dyson vacuum cleaner in the event of aninsurance loss, and enable us to contact you if necessary.DYSON CUSTOMER CARETHANK YOU FOR CHOOSINg TO BUY A DYSON VACUUM CLEANER• If you have a query about your Dyson vacuum cleaner, call the Dyson CustomerCare Helpline and quote your serial number, or contact us via the website.Your serial number can be found on the main body of the Dyson vacuumcleaner behind the filter.• Most queries can be solved over the phone by one of our Dyson Customer CareHelpline staff.• If your Dyson vacuum cleaner needs a service, call the Dyson Customer CareHelpline so we can discuss the available options.• To enable us to carry out work on your Dyson vacuum cleaner please contact theDyson Customer Care Helpline to obtain a reply paid delivery address in yourstate (available in Australia only).• If your vacuum cleaner is under Dyson guarantee and the repair or replacementis covered, it will be repaired or replaced at no cost. If the repair or replacementis found not to be covered under the Dyson guarantee, the repair orreplacement of the vacuum cleaner and any associated delivery charges (bothto and from us) will be at your cost, subject to your statutory rights and remediesas a consumer.DYSON CUSTOMER CARE DETAILSIf there are any queries, please call the Dyson Customer Care Helpline.AU: 1800 239 766(Mon-Fri 8:00am to 6:00pm EST, Sat-Sun 8:30am to 4:00pm EST)www.dyson.com.auNZ: 0800 397 667 (Mon-Fri 8:30am to 5:00pm)www.dyson.co.nzSg: 7000 435 7546 (Mon-Fri 9:00am to 6:00pm)www.dyson.com.sgID: 021 707 39766 (Mon-Fri 9:00am to 5:00pm)www.dyson.co.idABOUT YOUR PRIVACYDyson may use your information provided for future marketing and researchpurposes (including sending commercial electronic messages) and may discloseit to third parties for the purposes of providing the services you have requested,or to our business partners or professional advisers. If you wish to access yourpersonal information or see our full privacy policy, please contact us atcustomercare@dyson.com.auDISPOSAL INFORMATION• Dyson products are made from high grade recyclable materials. Please disposeof this product responsibly and recycle where possible.• The battery should be removed from the product before it is disposed of.• Dispose of, or recycle the battery in accordance with local ordinances orregulations.When your Dyson vacuum cleaner reaches the end of its life, we are responsiblefor its safe disposal. You can send your old Dyson vacuum cleaner back to us (atour cost) and we will organise for it to be recycled.**Please note that not all parts are recyclable. Recycling of parts is subject to thecapabilities of 3rd party suppliers. Available in Australia only.Simply:1. Box up your old Dyson vacuum cleaner2. Take the package to your local post office and send to the address below:Dyson We RecycleReply Paid 83215Dyson Service CentreUnit 6 & 7, 7-11 Parraweena RdTaren Point, NSW 2229PRODUCT INFORMATIONPlease note: Small details may vary from those shown.

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