Page 12614-09406-00 - 3S ANZ_EN7. Service and supportIf you have any question or problem with the UPS, call Eaton or your local service representative in your country / region.Please have the following information ready when you call for service:•model number,•serial number,•date of failure or problem,•symptoms of failure or problem,•customer return address and contact information,•description of the installation.