Eaton 5E Gen2 Advanced User's Manual

DSD-5E2206 13•••7 TroubleshootingThe Eaton 5E is designed for reliable, autonomous operation while providing you with notifications and alerts whenever apotential operational or performance issue occurs.Usually the alarms shown by the control panel do not mean that the output power is affected. Instead, they arepreventive alarms intended to alert the user.Events are silent status information that are recorded into the Event log. Example = "AC freq in range".Alarms are recorded into the Event log and displayed on the LCD status screen with the logo blinking. Some alarmsmay be announced by a beep every 3 seconds. Example = "Battery low".Faults are announced by a continuous beep and red LED, recorded into the Fault log and displayed on the LCD with aspecific message box. Example = Out. short circuit.Use the following troubleshooting chart to determine the UPS alarm condition.Conditions Possible cause ActionThe UPS outlets are not supplied withpower or the UPS cannot be turn onafter pressing the buttonThe ON/OFF Button is not pressed orthe ON/OFF button is pressed toobriefly.Press the button continuously for morethan 2 seconds and check that LED turnsto green.The connected devices are notsupplied when AC power fails.The devices are not connected goodto the UPS outlets .Check the cables and reconnect thedevices to the UPS outlets.Green LED flashes every 1 second andaudio alarm beeps every 5 seconds.The UPS frequently operates onbattery power because the ACpower source is of poor quality.Have the electrical installation checkedby a professional or use another walloutlet.Green LED flashes every 1 second andaudio alarm beeps every 1.5 second.UPS operates on battery power witha low batteryThe actual time to shutdown may varysignificantly, prepare your equipmentfor shutdown.Battery discharging time diminishes Battery not yet been fully charged oroverloadedKeep UPS connected to utility powerpersistently for more than 6 hours torecharge the batteries. Or remove somenoncritical loads.Green/Red LED alternative flashesevery 0.5 second and audio alarmbeeps every 1.5 second.The connected loads are exceed theUPS capacity or Battery faultThe connected loads are exceed the UPScapacity, remove some noncritical loadsor check if some loads are failed.Red LED is on and the audio alarmbeeps continuous.A fan fault has occurred on the UPS.The UPS outlets are no longersupplied.Check if the fan is stopped, if no, pleasecontact your service representative.Red LED is on and the audio alarmbeeps continuous.A internal fault has occurred on theUPS. The UPS outlets are no longersupplied.Contact your service representative.USB communication fails. Cable connection may be defective.Re-connect the USB cable, if still notavailable. Contact your servicerepresentative.