46TroubleshootingInformation!Please contact our Hotline first, if you cannot troubleshoot a problem by yourselfor in case of an intentional product return.Hotline (Germany): 07042 912 0Before calling, always have the 7-digit product number with appliance/modelname, e.g. 31 21 003 and the date of production, e.g. 2019-05,(you may find these information on the type label of the appliance.) or the 7-digitspare part number at hand.Attention!Repairs and maintenance shall be carried out only by trainedspecialists (e.g. an authorized Fakir service center). Use gen-uine Fakir replacement parts for these purposes. Appliancesthat are repaired by unauthorized persons or that are not main-tained properly pose a risk for the user.Dear Customer,our products are subjected to stringent quality controls. If this appliance shouldnevertheless fail to function properly, this is a matter of regret for us. Beforecontacting our Customer Services, check to see if you can eliminate the problemyourself.Warning!Turn off the appliance and unplug it before troubleshooting aftercooling period. Thus, you may prevent unintentional operation of theappliance.Problem Probable Cause RemedyAppliance does not oper-ate or appliance does notchargeBattery is empty /Appliance is switched off.Charge battery /Switch on appliance.No electricity at wallsocket.Use other wall socket.Appliance does not vacu-um dustDust container is full. Empty dust container.Filter is dirty. Clean or replace filter.