TROUBLE SHOOTING GUIDEGETTING TO KNOW YOUR HAND VACUUM PROBLEM POSSIBLE REASON POSSIBLE SOLUTIONHAND VACUUMWILL NOTOPERATE1. Power cord not firmly pluggedinto outlet.2. No power in wall outlet.3. Needs servicing.4. Thermostat has tripped.1. Plug unit in firmly.2. Check fuse or breaker.Replace fuse/reset breaker.3. Call 1-800-275-9251.4. Turn the unit off and unplugfrom outlet. Allow to cool.HAND VACUUMWILL NOT PICK-UPOR SUCTIONPOWER IS WEAK1. Dust cup is full.2. Unit clogged.3. HEPA Dust Cup Filter needscleaning or replacing.1. Empty dust cup –(see page 5).2. Turn unit off and unplug fromwall outlet. Remove HEPADust Cup Filter and check forobject(s) in air duct andremove.3. Clean or replace HEPA DustCup Filter.(see page 5)DUST ESCAPINGFROM HANDVACUUM1. Dust cup is full.2. HEPA Dust Cup Filter is notinstalled correctly.3. There is a puncture/hole inHEPA Dust Cup Filter.1. Empty dust cup.2. Review HEPA Dust Cup Filterinstructions.(see page 5)3. Replace HEPA dust cup filter.(see page 5)HAND VACUUMHOSE ORBRUSHES WILLNOT PICK-UP1. Hose clogged.2. Dust cup is full.1. Remove hose and/or bushes.Remove obstruction fromhose.2. Empty and clean dust cup.ORDERING REPLACEMENT FILTERSHEPA FilterDebris Screen12 TO ORDER REPLACEMENT HEPA FILTERSFOR MODEL FM405Style # XFM405 – HEPA Filter Only1. On/Off Switch2. Dust Cup (Container)3. Dust Cup Release Button4. Exhaust Filter Cover (x2)5. Handle6. Suction Hole7. Flexible Hose8. Crevice Brush9. Oval Dusting Brush10. Pet Hair Removal Attachment11. Shoulder Strap12. HEPA FilterCall: 1 (800) 275-9251Monday to Friday 8:30 A.M. - 5:00 P.M. Eastern Standard Timeorvisit our website: www.fantom.comFOR TECHNICAL SUPPORTfor Models FM405Call: 1 (800) 275-9251Monday to Friday 8:30 A.M. - 5:00 P.M. Eastern Standard TimePlease Note: After each Use - Always remove the Filter Debris Screen from the HEPA DustCup Filter, then vigorously “TapClean” HEPA Filter until no more dust can be removed. Filtershould be rinsed and completely dried at least once a month or when suction appearsreduced.To wash your HEPA Dust Cup Filter, hold filter cartridge by frame flange and rinse under atap until all observable dirt has been removed. Some discoloration of the HEPA filter materialmay occur, this is normal and will not affect the filter's performance. When finished, shake offexcess water. Do NOT wash in dishwasher.It is important that when you wash the HEPA dust cup filter, you allow it to dryCOMPLETELY before using again. We recommend 24 hours to air dry. DO NOT DRY INDRYER.Technical SpecificationsVoltage: 120V., 60Hz.Power: 6.67 Amps, 800 WattsIllustrations may differ from actual product.72