150Picture 148 - Web captureUser may examine the packets with a packet analyzer or send it to Fanvil supportmailbox.13.6 Get Log InformationLog information is helpful when encountering an exception problem. In order to get thelog information of the phone, the user can log in the phone web page, open the page[Device log], click the [Start] button, follow the steps of the problem until the problemappears, and then click the [End] button, [Save] to local analysis or send the log to thetechnician to locate the problem.13.7 Common Trouble CasesTable 33 - Trouble CasesTrouble Case SolutionDevice could not boot up 1. The device is powered by external power supply via poweradapter or PoE switch. Please use standard power adapterprovided by Fanvil or PoE switch met with the specificationrequirements and check if device is well connected to powersource.2. If you saw “POST MODE” on the device screen, the device
