GDI Halo Product Manual
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62Chapter 9. TroubleshootingThis chapter helps you to isolate and solve common problems that may arise during setup.Before you start troubleshooting, it is important that you have checked the details in theproduct user manual and quick installation guide.In some cases, rebooting the unit clears the problem. If the radio still doesn’t perform asexpected, please try the following options.9-1 General DescriptionsTo successfully use the radios, engineers must be able to troubleshoot the systemeffectively. This section will show you how a Halo Series Radio could be analyzedwhen you are experiencing link problems. The four main reasons that a link may notwork are list as below:• Configuration• Path issues (such as distance, obstacles, RF reflection...)• Personal reasons (careless mounting or the incorrectly connection.) Hardware (includes the radio, cable and connectors, etc. In few cases, the radiowill conflict with the laptop or PC) Environment (anything that is outside the equipment and not part of the pathitself)If you verify that your configuration is correct, but the user still report that the link doesnot work, the most likely, the problem is environmental interference or an improperconnection. Assuming that the testing method, cabling, antennas, and antennaalignment have been checked (always ensure this before checking the environment),then you can do the follow to check the environment.General CheckTwo general checks are recommended before taking any action:• Check whether the software versions at both ends of the link are up-to-date.• Check for any reported alarm messages in the radio’s Event LogAnalyzing the SpectrumThe best way to discover if there is a source of interference is to use a spectrumanalyzer. By turning the antenna 360 degrees, you can find out which direction is the |
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