Before you call for service…Problem Possible Causes What To DoFrequent “buzzing” sound Icemaker power switch is in the • Set the power switch to the O (off) position. Keeping it in theI (on) position, but the water supply I (on) position will damage the water valve.to the refrigerator has not beenconnected.Ice cubes have odor/taste Ice storage bin needs cleaning. • Empty and wash bin. Discard old cubes.Food transmitting odor/taste • Wrap foods well.to ice cubes.Interior of refrigerator • See Care and cleaning.needs cleaning.Small or hollow cubes Water filter clogged. • Replace filter cartridge with new cartridge or with plug.Slow ice cube freezing Door left open. • Check to see if package is holding door open.Temperature control not set • See About the controls.cold enough.Cube dispenser Icemaker turned off or • Turn on icemaker or water supply.does not work water supply turned off.An item is blocking or has fallen • Remove any item that might be blocking, or has fallen intointo the ice chute inside the the chute.top door bin of the freezer.Ice cubes are frozen to • Remove cubes.icemaker feeler arm.Irregular ice clumps in • Break up with fingertip pressure and discard remaining clumps.storage container. • Freezer may be too warm. Adjust the freezer control to acolder setting, one position at a time, until clumps do not form.Dispenser is LOCKED. • Press and hold the LOCK CONTROL pad for 3 seconds.Water has poor taste/odor Water dispenser has not been • Dispense water until all water in system is replenished.used for a long time.Water in first glass is warm Normal when refrigerator • Wait 24 hours for the refrigerator to completely cool down.is first installed.Water dispenser has not been • Dispense water until all water in system is replenished.used for a long time.Water system has been drained. • Allow several hours for replenished supply to chill.Water dispenser Water supply line turned • See Installing the water line.does not work off or not connected.Water filter clogged. • Replace filter cartridge or remove filter and install plug.Air may be trapped in the water system. • Press the dispenser arm for at least two minutes.Dispenser is LOCKED. • Press and hold the LOCK CONTROL pad for 3 seconds.Water spurting from Newly-installed filter cartridge. • Run water from the dispenser for 3 minutes (aboutdispenser one and a half gallons).Water is not dispensed Water in reservoir is • Call for service.but icemaker is working frozen.Refrigerator control setting • Set to a warmer setting.is too cold.No water or ice cube Supply line or shutoff valve is clogged. • Call a plumber.production Water filter clogged. • Replace filter cartridge or remove filter and install plug.Dispenser is LOCKED. • Press and hold the LOCK CONTROL pad for 3 seconds.CUBED ICE was selected but Last setting was CRUSHED ICE. • A few cubes were left in the crusher from the previousCRUSHED ICE was dispensed setting. This is normal.36Consumer Support Troubleshooting Tips Operating Instructions Safety InstructionsInstallation Instructions