Before YouCall ForService... gecomTroubleshooting -tipsSave time and money! Review the charts on the followingpages first and you may not need to call for service.Possible Causes What To DoSurface units will notmaintain a rolling boilor cookingis notfast enoughImproper cookwarebeing used.• Use pans which are fiat and match the diameterof the surface unit selected.Surfaceunitsdonot workproperlySurfaceunitstopsglowing whenturnedtoa lower settingA fuse in your home may beblown or the circuit breakertripped.Cooktop controlsimproperly set.• Replace file fllse or reset file circuit breakeL• Check to see the correct control is set for the surfaceunit you are using.• This is hernial. The unit is still on and hot.Scratches(mayappearas cracks)on cooktopglasssurfaceIncorrect cleaningmethods being used.Cookware with rough bottomsbeing used or coarse particles(salt or sand) were betweenthe cookware and the surfaceof the cooktop.Cookware has been slidacross the cooktop surface.• Scratches are not removable. Tiny scratches will becomeless visible in time as a result of cleaning.• To avoid scratches, use the recommended cleaningprocedures. Make sure bottoms of cookware are cleanbefore use, and use cookware with smooth bottoms.Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section.on the cooktop before next use.Hot surface on a model • This is normal. The surface may appear discoloredwith a light-colored glass when it is hot. This is temporary and will disappearcooktop, as the glass cools.Plastic melted to Hot cooktop came into • See the Glass surface--potential for permanent damagethe surface contact with plastic placed section in the Cleaning the glass cooktop section.on the hot cooktop.Pitting (or indentation) Hot sugar mixture spilled • (;all a qualified technician for replacement.of the cooktop on the cooktop.Frequent cycling Improper cookware • Use only fiat cookware to minimize cycling.off and on of being used.surface unitsFood does not bake Oven controls improperly set. • See the Using the oven section.or roast properly Shelf position is incorrect • See the Using the oven section.or the shelf is not level.Incorrect cookware or • See the Using the oven section.cookware of impropersize being used.Oven thermostat needsadjustment.• See the Adjust the oven thermostat--Do it yourself!section. 3 /