29Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer SupportBefore you call for service… www.GEAppliances.caTroubleshooting TipsSave time and money! Review the charts on the followingpages first and you may not need to call for service.Problem Possible Causes What To DoSurface units do not The self-clean cycle has • During a self-clean cycle, the surface units will not work.work or they do not been set. press the OFF pad to stop the self-clean cycle or waitwork properly until the self-clean cycle is finished to set and use thesurface units. See the Using the surface units section.The surface units are • With the controls off, check to make sure the surfacenot plugged in solidly. unit is plugged completely into the receptacle.The surface unit controls • Check to see the correct control is set for the surfaceimproperly set. unit you are using.The drip pans are not set • With the controls off, check to make sure the dripsecurely in the cooktop. pan is in the recess in the cooktop and that theopening in the pan lines up with the receptacle.A fuse in your home may • Replace the fuse or reset the circuit breaker.be blown or the circuitbreaker tripped.Control signals after You forgot to enter a • Press the BAKE pad and desired temperature or theentering cooking time bake temperature or CLEAN pad and desired clean time.or start time cleaning time.Food does not bake Oven controls improperly set. • See the Using the oven section.or roast properly Rack position is incorrect • See the Using the oven section.or the rack is not level.Incorrect cookware or • See the Using the oven section.cookware of impropersize being used.Oven thermostat needs • See the Adjust the oven thermostat—Do it yourself!adjustment. section.Clock and timer do Plug on range is not completely • Make sure electrical plug is plugged into a live, properlynot work inserted in the electrical outlet. grounded outlet.A fuse in your home may • Replace the fuse or reset the circuit breaker.be blown or the circuitbreaker tripped.Oven controls improperly set. • See the Using the clock and timer section.Storage drawer Rear drawer support is • Reposition the drawer. See the Storage Draweris crooked on top of the guide rail. Removal instructions in the Care and cleaning of yourrange section.Storage drawer Power cord may be • Reposition the drawer and power cord. See thewon’t close obstructing drawer Storage Drawer Removal instructions in the Care andin the lower back cleaning of your range section.of the range.Rear drawer support is • Reposition the drawer. See the Storage Draweron top of the guide rail. Removal instructions in the Care and cleaning of yourrange section.Oven racks are The shiny, silver-colored • Apply a small amount of vegetable oil to a paperdifficult to slide racks were cleaned in a towel and wipe the edges of the oven racks withself-clean cycle. the paper towel. Do not spray with Pam ® or otherlubricant sprays.