Consumer SupportTroubleshooting TipsOperating InstructionsSafety InstructionsTroubleshooting TipsSave time and money! Review the charts on the following pagesfirst and you may not need to call for service.Problem Possible Causes What To DoOven will not start A fuse in your home may • Replace fuse or resetbe blown or the circuit circuit breaker.breaker tripped.Power surge. • Unplug the microwaveoven; then plug it back in.Plug not fully inserted • Make sure the 3-pronginto wall outlet. plug on the oven is fullyinserted into wall outlet.Door is not closed. • Open and close the doorsecurely.Floor of the oven is warm, Heat from the cooktop • This is normal.even when the oven has light may make the ovennot been used floor get warm.“CONTROL LOCKED” The control has been • Press and hold CLEAR/OFFor “LOCKED” appears on locked. for about 3 seconds tothe display unlock the control.“SENSOR ERROR” appears When using a Sensor • Do not open door untilon the display feature, the door was steam is sensed and timeopened before steam is shown counting downcould be detected. on the display.Steam was not detected • Use Time Cook to heatin maximum amount for more time.of time.You hear an unusual, You have tried to start • Start over and enter alow-tone beep the Reminder without valid time of day.a valid time of day.You have tried to start • Start over and enter athe Auto Nite Light valid time of day.without a valid time ofday entered for the on-timeand off-time.You have tried to change • Many of the oven’s featuresthe power level when it is are preset and cannot benot allowed. changed.Food amount too large Sensor Reheat is for • Use Time Cook for largefor Sensor Reheat single servings of amounts of food.recommended foods.39Before you call for service… ge.com