PROBLEMSURFACE UNITS WILL NOTMAINTAIN A ROLLINGBOIL OR FRYING RATEIS NOT FAST ENOUGH“COOKTOP FEELS HOTFOODS COOK SLOWLYSURFACE {JNITS DONOT WORK PROPERLYTINY SCRATCHESmay appear as cracks)OR ABRASIONS ONRADIANT COOKTOPGLASS SURFACEMETAL MARKINGS(may appear as scratches)DARK STREAKS OR SPECKSAREAS OFDISCOLORATIONON COOKTOPHOT SUGAR MIXTURES/PLASTIC MELTED TOTHE S[JRFACEFREQUENT CYCLINGOFF AND ON OF RADIANTSURFACE UNITSCONTROL KNOBWILL NOT TURNPOSSIBLE CAUSEl You must use pans which are absolutely flat. If light can be seen between thepan bottom and a straight edge, the surface units wrill not transfer heat properly.l Pan bottoms should closely match the diameter of the surface unit selected,l The glass cooktop surfaces may seem hotter than you are used to.This is normal. Make sure flat-bottomed pans are used.l Improper cookware being used. Pan bottoms should be flat, fairly heavy weightand the same diameter as the surface unit selected.“ Difficulty may be in the main distribution panel of your house, caused by ablown cooktop-circuit fuse, a tripped cooktop-circuit breaker, the main fuse orthe main circuit breaker, depending on the nature of the power supply. If acircuit breaker is involved, reset it. If the control box uses fuses, the cooktopfuse (a cartridge-type) should be changed, BUT ONLY BY SOMEONEFAMILIAR WITH ELECTRICAL CIRCUITS. If after performing one of theseprocedures, the fuse blows or circuit breaker trips again, call for service.NOTE: Apartment tenants or condominium owners should ask their buildingmanagement to perform this check before calling for service.l Cooktop surface unit controls are not properly set, or the wrong control knobis set for the surface unit you are using.Q Incorrect cleaning methods have been used, cookware with rough bottomshave been used, or coarse particles (salt or sand) were between the cookwareand the surface of the cooktop. Use recommended cleaning procedures, be surecookware bottoms and cookware are clean before use, and use cookware u.vithsmooth bottoms. Tiny scratches are not removable but will become less visiblein time as a result of cleaning.“ Do not slide aluminum cookware across the surface. Use recommendedcleaning procedure to remove marks.l Incorrect cleaning materials have been used, encrusted boilovers or greasespatters remain on the surface. Use a razor scraper and recommendedcleaning procedure.l Use a razor scraper and recommended cleaning procedure.l Marks from aluminum and copper pans as well as mineral deposits from wateror food can be removed with Cook Top Cleaning Creme.l See the Glass Ceramic Cooktop Cleaning section.l Incorrect cookware used. Use only flat cookware to minimize cycling.l When the knob is at the OFF position, it must be pushed in before it can beturned. When the knob is at any other position, it can be turned without beingpushed in..f you need more help.. call, toll free:GE Answer Center” S00.626.2000 consumer information service13