26Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety InstructionsBefore You Call For Service…Troubleshooting TipsSave time and money! Review the charts on the followingpages first and you may not need to call for service.ProblemPossible CausesWhat To DoSurface units not The surface units are • With the controls off, check to make sure the surfacefunctioning properly not plugged in solidly. unit is plugged completely into the receptacle.The surface unit • Check to see the correct control is set for the surfacecontrols improperly set. unit you are using.The drip pans are • With the controls off, check to make sure the dripnot set securely in pan is in the recess in the cooktop and that thethe cooktop. opening in the pan lines up with the receptacle.Cooktop feels hot Large pans hold heat • Choose a pan that matches the size of the surfaceclose to the cooktop. unit you are using.The oven vent • Pans on the right rear surface unit block air flowis blocked. from the oven vent and cause the cooktop to get hot.Food does not bake Oven controls • See theUsing the oven section.or roast properly improperly set.Shelf position is incorrect • See theUsing the oven section.or the shelf is not level.Incorrect cookware • See theUsing the oven section.or cookware of impropersize being used.Oven thermostat needs • See theAdjust the oven thermostat—Do it yourself!adjustment. section.Food does not Door not open to the • See theUsing the oven section.broil properly broil stop positionas recommended.Oven controls • Make sure you press theBROIL HI/LO pad.improperly set.Improper shelf position • See theBroiling Guide.being used.Cookware not suited • Use the broiling pan and grid that came with yourfor broiling. oven.Aluminum foil used on the • See theUsing the oven section.the broiling pan and grid hasnot been fitted properly andslit as recommended.In some areas the power • Preheat the broil element for 10 minutes.(voltage) may be low. • Broil for the longest period of time recommendedin theBroiling Guide.Oven door is crooked The door is out of position. • Because the oven door is removable, it sometimesgets out of position during installation. To straightenthe door, push down on the high corner.