GE PEP7030 Owner's Manual

49-2001133 Rev. 1 17TROUBLESHOOTING TIPS7URXEOHVKRRWLQJ7LSV ... %HIRUH\RXFDOOIRUVHUYLFH3UREOHP 3RVVLEOH&DXVH What To DoAreas of discoloration onthe cooktop)RRGVSLOORYHUVQRWFOHDQHGEHIRUHQH[WXVH See the Cleaning the glass cooktop section.Hot surface on a model with a light-coloredglass cooktop.This is normal. The surface may appeardiscolored when it is hot. This is temporaryand will disappear as the glass cools.Plastic melted to thesurfaceHot cooktop came into contact with plasticplaced on the hot cooktop.See the Glass surface – potential forpermanent damage section in the Cleaningthe glass cooktop section.Pitting (or indentation) ofthe cooktop+RWVXJDUPL[WXUHVSLOOHGRQWKHFRRNWRS Call a qualified technician for replacement.Unresponsive keypad Keypad is dirty. Clean the keypad.$IXVHLQ\RXUKRPHPD\EHEORZQRUWKHFLUFXLWEUHDNHUWULSSHGReplace the fuse or reset the circuit breaker.2EMHFWVXFKDVXWHQVLORUGHEULVLVRQWKHcontrol interface.Remove object from control interface.Liquid is on the control interface. Wipe control interface to remove liquid.3UHFLVLRQ&RRNLQJEXWWRQEHHSVHUURUWRQHZKHQpressed one timeThere is no precision cooking device paired,VR\RXDUHXQDEOHWRVWDUWDSUHFLVLRQcooking mode.Connect a precision cooking device.Pan won't pair or activatewhen tapping handleTapping force is too light. 'RXEOHWDSWKHSDQZLWKILUPWDSV RUNQRFN on the black plastic endcap.Battery in pan is low or dead. Replace AAA battery, installing with positiveend out of handle.Using different pan hardware. Check that your pan has a black endcap thatXQVFUHZVIURPWKHHQGRIWKHKDQGOH3DQVwith an oval module reading "Hestan Cue ®"will not work with GEA appliances.([SHULHQFLQJSHUIRUPDQFHor minor technical issuesincluding seeing 20°F or100°F as set temperatureOld unit or pan software. Connect your unit to the SmartHQ app andupdate unit software. Connect your unit andpan to the Hestan Smart Cooking app andupdate pan software.The unit cancelled myprecision cooking modeBattery in device is low or dead. Replace AAA battery in pan, or charge probe.Old unit or pan software. Connect your unit to the SmartHQ app andupdate unit software. Connect your unit andpan to the Hestan Smart Cooking app andupdate pan software.Your precision cooking device has gone outof range.This could indicate a problem with the device.If the problem persists, please contact thedevice manufacturer.Your precision cooking device had acomputation malfunction.The unit lost communication with yourprecision cooking device.This could indicate a problem with the deviceor the unit. If the problem persists, pleasecontact the device or unit manufacturer.Some cooking techniques and setWHPSHUDWXUHVLQFRPELQDWLRQPD\WULJJHUDfault in the temperature sensing algorithm.Re-start the precision cooking mode and ifproblem persists under the same conditionsbut is not consistent in other use cases,contact the unit manufacturer.8QDEOHWRUHDFKVHWtemperature in PrecisionCooking Mode%RLOLQJZDWHURUFRRNLQJOLTXLGEDVHGfoods at high temperatures will resultin temperature stalls close to the settemperature.8VHWHPSHUDWXUHVHWWLQJVIRUSDQIU\LQJsautéing, and searing when using Hestan CueFRRNZDUHRUEXLOWLQFRQYHQWLRQDO3UHFLVLRQ&RRNWRS6HQVRU7KH3UHFLVLRQ&RRNLQJ3UREHDFFHVVRU\FDQEHXVHGWRFRQWUROOLTXLGtemperatures between 100-200° F for slowcooking, simmering, and advanced cookingtechniques like Sous Vide.