30Problem Cause SolutionThe brew group cannotbe inserted.The brew group is not in the correctposition.The brew group has not been positionedcorrectly before being placed back. Ensure thatthe lever is in contact with the base of the brewgroup and that the hook of the brew group isin its correct position. See the “Reinserting thebrew group” chapter.To reset the machine put the drip tray with thecoffee pucks container back in place. Do notinsert the brew group. Close the service door,then unplug the power cord and plug it back in.Then try to reinsert the brew group and switchon the machine.The espresso is notcreamy enough or it iswatery.The coffee grinder is set to acoarse grinding.Adjust the coffee grinder to a finer setting.The machine is performing its self-adjustment.Dispense several cups of coffee so that themachine adjusts itself automatically.The coffee outlet duct is clogged. Clean the coffee outlet duct with a spoon asdescribed in the “Cleaning the brew groupunder running water” chapter.The brewed coffee isnot hot enough.The set temperature is too low.Check the menu settings.Set the menu temperature to “MAX”.The machine grinds thecoffee beans, but nobrewing happens.The coffee grinder is set to a toofine grinding.Adjust the coffee grinder to a coarser grinding.The coffee dispensing spout isblocked.Dispense a long coffee from pre-ground coffeebut without actually adding pre-ground coffee.The nozzles of the coffeedispensing spout are blocked.Clean the nozzles of the coffee dispensingspout with a small bottlebrush.The coffee comes outslowly or in drops.The coffee grinder is set to a toofine grinding.Adjust the coffee grinder to a coarser grinding.The nozzles of the coffeedispensing spout are blocked.Clean the nozzles of the coffee dispensingspout with a small bottlebrush.The machine circuit is clogged bylimescale.Descale the machine.4219-465-02541 MAN. GAG. MAGENTA Milk EN-NL-PL Rev 02.indd 30 09/09/2020 16:48:15