37TROUBLESHOOTINGGUIDE MESSAGE THAT APPEARS HOW TO REMOVE THE MESSAGEdescale A descaling cycle must be performed on the machine’sinternal circuits.stand-by…energy saving… Press the button.PROBLEMS CAUSES SOLUTIONSThe machine does not turn on. The machine is not connected to thepower source.Connect the machine to the powersource.The plug has not been plugged into theback of the machine.Insert the plug into the machine’s powersocket.Hot water or steam is notdispensed.The hole of the steam spout is clogged. Clean the hole of the steam spout using apin.Coffee has little crema. The coffee blend is unsuitable or coffeeis not freshly roasted.Change coffee blend.Turn the E-Plus System knob leftwards. Turn the E-Plus System knob rightwards.The Brew Group does not comeout.The Brew Group is out of place. Turn the machine on. Close the servicedoor. The Brew Group is automaticallyplaced in the correct position.Coffee grounds drawer is inserted. Remove the grounds drawer first, then theBrew Group .Coffee is not brewed. Water tank is empty. Fill the water tank and prime the circuitagain.Brew group is dirty. Clean the Brew Group .Coffee is brewed slowly. Coffee is too fine. Change coffee blend.Decrease the dose.Brew group dirty. Clean the Brew Group .Coffee leaks out of the dispensinghead.Dispensing head is clogged. Clean the dispensing holes with a softcloth.The machine grinds the coffee,but is not brewed in the cup.The “Opti-dose” adjustment is notoptimal.Set the “Opti-dose” adjustment (seepage 8).Please contact the service centre for any problems not covered in the above table or when the suggestedsolutions do not solve the problem.