Troubleshooting RTCSmp Built-In Module-Line Dual/Quad CooktopsPart # 4532415 Rev 1 (12/12/13) Page 3910.2 Problems and Possible CausesProblem Possible Causes Action To Take By OperatorPan does not heat, greenLED lamp is OFF (dark)No power supply. Check the electrical supply, e.g. power cableplugged into the wall socket.Check primary fuses.Control knob is in OFF-position. Turn control knob to an ON-position.Defective induction unit. Ensure knob is in OFF-position and if possibleand safe, disconnect the unit from the powersupply. Contact your authorized service agency.Pan does not heat, greenLED lamp is blinking.If LED lamp blinks atintervals, see next section.Pan is too small. Use a suitable pan with bottom diameter largerthan 5” (12cm).Pan is not placed in the center of theheating zone; pan is not detected bysensor.Move the pan to the center of the heating zone.Unsuitable pan. Select a pan recommended for the inductionunit.Defective induction unit. Ensure knob is in OFF-position and if possibleand safe, disconnect the unit from the powersupply. Contact your authorized service agency.Poor heating, green LEDlamp is ON (shining)Air-cooling system obstructed. Verify that air inlet and outlet are not blocked.Ambient temperature is too high;the cooling system is not able tokeep the induction unit in normaloperating conditions.Verify that no hot air is sucked in by the fan.Reduce the ambient temperature. The intake airtemperature must be lower than 104°F (40°C).One phase is missing (for units withthree phase supply only).Check primary fuses.Defective induction unit. Ensure knob is in OFF-position and if possibleand safe, disconnect the unit from the powersupply. Contact your authorized service agency.Pan used is not ideal. Select a pan recommended for inductioncooking. Then compare results of different panused.Unit does not react tocontrol knob positionsDefective control switch. Ensure knob is in OFF-position and if possibleand safe, disconnect the unit from the powersupply. Contact your authorized service agency.Power/heating level seemsto be reduced, fan isworkingAir-cooling system is blocked.Internal fan is dirty.Verify that air inlet and outlet are notobstructed.Contact your authorized service agency.Power/heating level seemsto be reduced, fan doesnot workDefective fan or fan control. Ensure knob is in OFF-position and if possibleand safe, disconnect the unit from the powersupply. Contact your authorized service agency.After a longer continuousoperation, Power/heatinglevel seems to be reducedOverheated induction coil; cookingarea is too hot.Overheated oil in pan.Pan is empty.Switch the unit off. Safely remove pan. Waituntil the heating zone has cooled down beforeturning the unit ON again.Small metallic objects (eg.spoon) are heated on theheating area.Pan detection mode is setincorrectly.Ensure knob is in OFF-position and if possibleand safe, disconnect the unit from the powersupply. Contact your authorized service agency.