GPSMAP 78 Series Owner’s Manual 39AppendixTroubleshootingProblem SolutionThe screen or buttons donot respond. How do Ireset the device?1. Remove the batteries.2. Reinstall the batteries.nOTE: This does not erase any of your data or settings.I want to reset all thecustomized settingsback to the factorydefaults.From the main menu, select Setup > Reset > Restore Defaults.My device does notacquire satellite signals.1. Take your device out of parking garages and away from tallbuildings and trees.2. Turn on the device.3. Remain stationary for several minutes.The batteries do not lastlong.Decrease the backlight settings (page 33).How do I know mydevice is in USB massstorage mode?On the device, a screen appears showing the Garmin logo andthe USB symbol. On your computer, you should see a newremovable disk drive in My Computer on Windows computersand a mounted volume on Mac computers.My device is connectedto the computer, but itwill not go into massstorage mode.You may have loaded a corrupted file.1. Disconnect the device from your computer.2. Turn off the device.3. Press and hold the Rocker while you connect the device toyour computer.Continue pressing the Rocker for 10 seconds or until thedevice goes into mass storage mode.