• Do not leave your device in direct sunlight.The battery gauge does not seem accurate1 Allow the device to fully discharge.2 Fully charge the device without interrupting the charge cycle.My device does not appear as a removabledrive on my computerOn most Windows computers, the device connects using MediaTransfer Protocol (MTP). In MTP mode, the device appears as aportable device and not as a removable drive. MTP mode issupported by Windows 7, Windows Vista®, and Windows XPService Pack 3 with Windows Media Player 10.My device does not appear as a portabledevice on my computerOn Mac computers and some Windows computers, the deviceconnects using USB mass storage mode. In USB mass storagemode, the device appears as a removable drive or volume, andnot as a portable device. Windows versions prior to Windows XPService Pack 3 use USB mass storage mode.My device does not appear as either aportable device or a removable drive orvolume on my computer1 Disconnect the USB cable from your computer.2 Turn off the device.3 Plug the USB cable into a USB port on your computer andinto your device.TIP: Your device should be connected directly to a USB porton your computer and not to a USB hub.The device automatically turns on and goes into MTP mode orUSB mass storage mode. A picture of the device connected to acomputer appears on the device screen.Troubleshooting 13