42 43solving proBlemsif any problems occur during operation, you will find solutions in this section.Problem Reason The SolutionMilk is not frothing •Start with cold, fresh milk. Do not re-foam alreadyheated milk. Try reducing milk volume in jug.Appliance is not heating. The jug is not placed proper-ly on the power base.The process has not yetbeen started.• Ensure jug is correctly positioned onto power base.• Press START button once to switch on the appliance;thereafter, the start button lights up red.Frothing disc is notmoving or is dislodged.Frothing disc is not insertedcorrectly.1. Stop operation.2. Remove liquid from jug.3. Make sure the jug is cool enough to touch andinsert disc firmly into jug.4. Refill jug with liquid.Ingredients are not mel-ting.Ingredients have beenadded before milk has war-med up.• Allow the Latte Magic to heat for a few secondsbefore adding ingredients.Milk is too cold or toohot.Too much or too less milkin the jug.• Always operate the appliance between MIN and MAXfilling marks (inside the jug).The appliance suddenlystops.Power failure.The overheat protection isactive.• Ensure that the power outlet is live.• Unplug the appliance and wait for the appliance tocool down (approx. 30 seconds). Thereafter you cancontinue working as usual.care and cleaningafter each use it is important that you properly clean the appliance. You should rinsethe jug in cold water prior to frothing.important: careless handling can cause water to permeate the bottom of thejug and causes damage to the electronic components and risk of fire, electric shockand overheating. Never immerse the jug in water to avoid damages. attend to fol-lowing details: Do not immerse the jug, power base or power cord in water or anyother liquid.attention: the jug, lid, milk frothing spiral, milk stirrer and power base are notdishwasher safe.cleaning of the power Base• Always unplug the power base before cleaning.• Never immerse power base or cord in water. Clean the power base with awarm damp cloth or sponge and dry with a soft towel. Do not let any liquid run intothe power base.cleaning of the frothing disctake the frothing disc off the shaft and carefully wash with warm soapy water usinga sponge or scrubber pad. Rinse with water and dry with a soft towel.Note: in case of grease residues on the frothing disc, the frothing process will bedisturbed, because the grease of the fresh milk can not get filtered out. the result willbe less or no froth.cleaning of the Jug• Never immerse the jug in water.• The jug should never be placed in an automatic dishwasher! This would causedamage to the electronic components in the bottom of the jug.• Immediately after each use place a small amount of warm water in the jug to soak.the water helps prevent the build up of ingredients on the non-stick coated surfaceand makes cleaning easier.• Carefully wash the jug and lid with warm soapy water using a sponge or cloththat is suitable for cleaning non-stick coating. Rinse with cold water and dry with asoft towel.• Be careful not to damage the non-stick coating of the jug.