70Chapter 4: Maintenance and Troubleshootingwww.gateway.comPicture is distorted withabnormal patterns1 The input source cable isnot connected correctly.2 The video input source isbeyond the capabilities ofyour plasma TV.1 Make sure that the inputsource cable is attachedcorrectly.2 Check the video inputsource to see if it is beyondthe range of yourplasma TV. Compare thedevices’s specifications withyour plasma TV’sspecifications.Display image does not fill upthe full size of the screen1 If you are using RGB mode,the H-Size and V-Size areset incorrectly.2 If you are using TV, AV1,AV2, or Component with480i input, the 4:3 WIDEmode is switched on.1 Use H-SIZE and V-SIZE toadjust the size of the displayimage.2 Use the WIDE button toscroll through various fullscreen modes.Can hear sound, but cannotsee picture1 Your input source cable isconnected incorrectly.1 Make sure that both videoinput and sound inputsource cables areconnected correctly.Can see picture, but cannothear sound1 Volume is turned all the waydown.2 MUTE is turned on.3 Your input source cable isconnected incorrectly.1 Use VOLUME +/– to hearsound.2 Press the MUTE button toturn off MUTE.3 Make sure that both videoinput and sound inputsource cables areconnected correctly.Some picture elements do notlight up1 Some pixels of yourplasma TV may not turn on.1 Your plasma TV ismanufactured using anextremely high level ofprecision technology.However, sometimes somepixels of your plasma TVmay not display. Pixeldefects within industryspecifications are inherentto this type of product anddo not constitute a defectiveproduct.Symptom Possible Cause Remedy