64Obtaining support for your productRegister your productWarranty and other service benefits start from the date of purchase, so it is important to register yourproduct quickly to ensure you get full use of the warranty and other service benefits available to you.Warranty and other service benefits are enabled through product registration. Register your product athttp://www.h3cnetworks.com, go to Support, Product Registration. Support services arebased on accounts that you create or have authorization to access. First time users must apply for a username and password that provides access to a number of eSupport features including Product Registration,Repair Services, and Service Request. If you have trouble registering your product, please contact 3ComGlobal Services for assistance.Purchase value-added servicesTo enhance response times or extend warranty benefits, contact 3Com or your authorized reseller. Value-added services like Express SM and Guardian SM can include 24x7 telephone technical support, softwareupgrades, onsite assistance or advance hardware replacement. Experienced engineers are available tomanage your installation with minimal disruption to your network. Expert assessment and implementationservices are offered to fill resource gaps and ensure the success of your networking projects. Moreinformation on 3Com maintenance and Professional Services is available athttp://www.h3cnetworks.com.Contact your authorized reseller or 3Com for a complete list of the value-added services available in yourarea.Troubleshoot onlineYou will find support tools posted on the web site at http://www.h3cnetworks.com/ underSupport, Knowledgebase. The Knowledgebase helps you troubleshoot H3C products. Thisquery-based interactive tool contains thousands of technical solutions.
