Operation Manual – 802.1x-HABP-MAC AuthenticationH3C S5500-EI Series Ethernet Switches Chapter 2 EAD Fast Deployment Configuration2-5Reply from 192.168.1.3: bytes=32 time<1ms TTL=128Reply from 192.168.1.3: bytes=32 time<1ms TTL=128Reply from 192.168.1.3: bytes=32 time<1ms TTL=128Reply from 192.168.1.3: bytes=32 time<1ms TTL=128Ping statistics for 192.168.1.3:Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:Minimum = 0ms, Maximum = 0ms, Average = 0msBesides, if the user uses IE to access any external website, the user will be taken to theWEB server, which provides the client software download service.2.5 Troubleshooting EAD Fast Deployment2.5.1 Users Cannot be Redirected CorrectlySymptom: When a user enters an external website address in the IE browser, the useris not redirected to the specified URL.Analysis:z The address is in the string format. In this case, the operating system of the hostregards the string a website name and tries to have it resolved. If the resolutionfails, the operating system sends an ARP request with the address in the formatother than X.X.X.X. The redirection function does redirect this kind of ARPrequest.z The address is within the freely accessible network segment. In this case, theSwitch regards that the user is trying to access a host in the freely accessiblenetwork segment, and redirection will not take place, even if no host is presentwith the address.z The redirect URL is not in the freely accessible network segment, no server ispresent with that URL, or the server with the URL does not provide WEB services.Solution:z Enter an IP address that is not within the freely accessible network segment indotted decimal notation (X.X.X.X).z Ensure that the Switch and the server are configured correctly.