H3C S5560-EI Series Troubleshooting Manual

Also see for S5560-EI series: Installation guide

H3C S5560-EI Series Troubleshooting Manual Manual pdf 54 page image

50Troubleshooting flowchartFigure 21 Troubleshooting Layer 3 forwarding failureSolutionTo resolve the problem:1. Verify that the port is not faulty (due to hardware or configuration problems).If the port is faulty, follow the solution in "Layer 2 forwarding failure" to troubleshoot the problem.2. Verify that the ARP entries are correct:a. Execute the display arp command to verify that the ARP entries are correct.If the switch has not learned the APR entries or incorrect ARP entries exist, execute thedebugging arp packet command to locate the problem.,For the APR entries that are still notlearned, execute the arp static command to configure static ARP entries.b. Execute the display mac-address command to verify that the output interfaces in the MACaddress entries and ARP entries are the same.If the output interfaces are not the same, execute the reset command to clear the ARP entries.Then the switch can learn ARP entries again.3. Verify that route entries are correct:a. Execute the display ip routing-table command to verify that route entries are correct.If incorrect route entries exist, troubleshoot the protocol that learns the route entries.b. Execute the display fib command to verify that the output interfaces in the FIB entries and routeentries are the same.If the output interfaces are not the same, execute the reset command to clear the route entries.Then the switch can learn route entries again.