22English8 TroubleshootingProblem Cause and/or Corrective ActionsThe power of DigitalPhoto Frame doesn’t turnon.• The POWER connector to the unit is notsecurely inserted.• Make sure you connect the AC adapterto the frame properly. When you connectthe AC adapter to the frame and powerup the unit, even without a memory card,you should see a blank white screen. Ifyou don't see the lit screen, check if thepower is connected to the Digital PhotoFrame and make sure it is securelyattached.No Start-up screen. • Memory card is not inserted correctly.• No photo, music, or video file on thememory card.• Incompatible file format.• Verify if the way you inserted the card iscorrect. Make sure the front label of thememory card is facing AWAY from you.Do not force the memory card into theslot.• Make sure there is at least onesupported photo, music, or video file onthe memory card.• Compatible Photo format: JPEG.• Compatible Music format: MP3.• Compatible Video format: MPEG-1,MPEG-2, MPEG-4.The picture does notappear on the screenafter selecting the Photofunction.• Incompatible file format.• No picture file is on the memory card.• Make sure there is at least onesupported picture file stored on thememory card.• Compatible Photo format: JPEG.• The digital frame is compatible with theJPEG file format only. The device doesnot support TIFF, BMP, GIF etc.
