12 Trouble ShootingBefore arranging for service, firstly know the status and then check simply as follows:Problems CheckNo picture or sound. Check if the power supply is plugged in.Check if the power switch is in on position.Picture is OK, no sound. Check if the volume control is set to the minimum or mute position.Remote control doesn't workNo TV signal.No external video signal.Picture lacks colour orpicture too dark.All channels lose colourintermittently.Poor reception, loss ofcolour with certain channels.Diagonal stripesappear on picture.Picture has snowGhost images appear.Check if the power switch is in on position.Check if the batteries are out of use or not connected well.Make sure that there is no strong light striking the sensorwindow of remote control unit.Check there are no obstacles between the sensor windowand remote control unit.Check if the TV/AV button is not set to TV status.Check if the antenna is well connected.Check if you installed the TV correctly.Check if you installed the TV correctly.Check if the TV/AV button is set to AV position.Check colour, brightness and contrastcontrols are correctly adjusted.Check if the antenna is broken.Check if the antenna is disconnected.Check if the antenna is damaged.Check if channels are correctly tuned (seeFine tuning ).The receiver may be affected by interference(e.g. from nearby radio broadcasting transmitteror from another TV receiver).Check if the antenna is broken.Check if the antenna is disconnected.Check if the antenna is damaged.Check if the antenna direction has been changedby a storm or strong wind, etc. (because ghostimages are caused by the arrival at the antennaof both the signal which has traveled directlyfrom the transmitter and the signal which hasbeen reflected from a hill or a large building.The direction of the antenna should be chosenfor minimized ghosting.)19