10Troubleshooting GuideBefore calling the Customer Service Number, carefully check the list below for apossible solution to your question.POTENTIAL PROBLEMUnit does not operateon any speed or Pulse.Food is not chopped,sliced or shreddeduniformly.Unit stops and willnot come back on.Unit has a burning smell.Motor seems weak.PROBABLE CAUSE/SOLUTION• Is the unit plugged in? Does the outlet work?• Are the bowl, bowl lid, and food chute lid alllocked in place? See pp. 4-5 “How toAssemble.”• Packing too much food in the food chute, orpushing too hard on the food pusher may causethe processed food to be irregulary sliced orshredded. Refer to the food processing chartsfor recommended sizes and quantities.• Are you using the recommended speed? Seepp. 8-9 “Food Processing Charts.”• Are the bowl, bowl lid, and food chute lid alllocked in place? They may have moved slightyduring processing. See pp. 4-5 “How toAssemble.”• Is the outlet still working? Check it by pluggingin a working lamp or other appliance. You mayhave overloaded the circuit and blown a fuse ortripped the circuit breaker.• Turn unit OFF, allow to stand for 3 to 4 minutes,then turn back ON.If none of these suggestions correct the prob-lem, DO NOT attempt to repair the unit. Call theCustomer Service number to get the name ofyour nearest Authorized Service Center.• There may be a residue left on the motor fromthe manufacturing process, causing a slight odorduring initial use. This will go away. If a strongodor or any visible smoke appears, unplug theunit IMMEDIATELY and call the CustomerService number.• Are you using the recommended speed for theitem you are processing? See pp. 8-9 “FoodProcessing Charts.”• Are you using the recommended food size andquantity to be processed? Refer to the foodprocessing charts for recommended food sizesand speeds. See pp. 8-9 “Food ProcessingCharts.”840170100 Ev03.qxd 7/16/07 10:37 AM Page 10