34 TROUBLESHOOTING GUIDETROUBLESHOOTING GUIDETROUBLESHOOTING GUIDESYMPTOM POSSIBLE CAUSE SOLUTIONUnit does not turn on • No AC power • Check AC power plug and make certain any switchedoutlet is turned on.Disc does not play • Disc loaded improperly • Load disc label-side up; align the disc with the guides and placeit in its proper position.• Incorrect disc type • Check to see that disc is CD, CD-R, CD-RW, VCD, MP3, WMA, JPEG,DVD-R, DVD-RW, DVD+R, DVD+RW (standard conforming) orDVD-Video; other types will not play.• Invalid Region Code • Use Region 1 or Open Region (0) disc only.• Rating is above parental preset • Enter password to override or change rating settings (see page 18).No picture • Intermittent connections • Check all video connections.• Wrong input • Check input selection of TV or receiver.• Progressive Scan output selected • Use Progressive Scan mode only with compatible TV. If needed, press theProgressive Scan/Interlaced Button H to toggle to the correct mode.• Video Off feature active • Press Video Off Button F to reactivate video circuitry (see page 27).No sound • Intermittent connections • Check all audio connections.• Incorrect digital audio selection • Check digital audio settings.• DVD disc is in fast or slow mode • There is no audio playback on DVD discs during fast or slow modes.• Surround receiver not compatible • Use analog audio outputs.with 96kHz PCM audioPicture is distorted or jumps during • MPEG-2 decoding • It is a normal artifact of DVD playback for pictures to jump or showfast forward or reverse play some distortion during rapid play.Some remote buttons do not operate • Function not permitted at this time • With most discs, some functions are not permitted at certainduring DVD play; prohibited symbol times (e.g., Track Skip) or at all (e.g., direct audio track selection).appears (see below)The OSD menu is in a foreign language • Incorrect OSD language • Change the display language selection (see page 20).The symbol appears • Requested function not available at • Certain functions may be disabled by the DVD itself duringthis time passages of a disc.Picture is displayed in the • Incorrect match of aspect ratio settings • Change aspect ratio settings (see page 20).wrong aspect ratio to discRemote control inoperative • Weak batteries • Change both batteries.• Sensor is blocked • Clear path to sensor or use optional outboard remote sensor.Disc will not copy to VCR • Copy protection • Many DVDs are encoded with copy protection to preventcopying to VCR.Password not accepted. • Incorrect password being used or • Stop play of disc. Press and hold the Clear Button 3 until the displaypassword has been forgotten. blinks. This resets the password and all settings to their defaults.DVD27 harman/kardon22