16 TROUBLESHOOTING GUIDETroubleshooting GuideTROUBLESHOOTING GUIDESYMPTOM POSSIBLE CAUSE SOLUTIONUnit does not turn on • Main Power Switch turned Off • Press in Main Power Switch• No AC power • Check AC power plug and make certain any switchedoutlet is turned onDisc does not play • Disc loaded improperly • Load disc label-side up• Incorrect disc type • Check to see that disc is CD, CD-RW or DVD-Movie;• Invalid Region Code other types will not play• Rating is above parental preset • Use Region 1 disc only• Enter password to override or change rating settingsNo picture • Intermittent connections • Check all video connections• Wrong Input • Check input selection of TV or reveiverNo sound • Intermittent connections • Check all audio connections• Incorrect digital audio selection • Check digital audio settings• DVD disc is in fast or slow mode • There is no audio playback on DVD discs duringfast or slow modesPicture is distorted or jumps during • MPEG-2 decoding • It is a normal artifact of DVD playback for picturesfast forward or reverse play to jump or show some distortion during rapid playSome remote buttons do not operate • Function not available for this disc • Some discs do not include all DVD featuresduring DVD playThe menu is in a foreign language • Incorrect menu language • Change menu language selection“X” Symbol Appears • Requested function not available at • Certain functions may be disabled during passagesthis time of a discPicture is displayed in the wrong aspect ratio • Incorrect match of aspect ratio settings • Change Aspect Ratio settingsto discRemote control inoperative • Weak batteries • Change both batteries• Sensor is blocked • Clear path to sensor or use remote sensorDisc will not copy to VCR • Macrovision protection • Most DVDs are encoded with Macrovisionto prevent copying to VCRSUBJECT: RESET DVD5 TO FACTORY DEFAULTS, RESETTING PARENTAL LOCKIn Stand-by mode, press SEARCH BACK and SKIP FORWARD buttons on the FrontPanel simultaneously for more than 3 seconds.The FL will then display 8 or 9 digit numbers. Disregard this read out. Reset the unit bypressing the OFF power button on the remote, or pushing the main power button on theunit.DVD5 harman/kardon