Chapter 11. System diagnostics and pinout connectionsThe 4820 SurePoint Solution models 48D and 48T connect through USB and to theIBM SurePOS 700 Series system unit. This section describes diagnostic informationand pinout connections for models 48D and 48T.Diagnostics for model 48D (non-touch)The IBM POS Device Diagnostics provides diagnostic information and problemsolutions for the 4820 SurePoint Solution, model 48D. This program installs with thePOSS for Windows software. The IBM POS Device Diagnostics contains an extensivehelp program, which enables you to diagnose and resolve problems with the MSR,keypad, and pointing device.Using the MicroTouch TouchWareThis section describes how to calibrate the touchscreen and customize the touchresponse.Locating the touchscreen controller informationThe touchscreen controller information window provides information about the type,firmware version, and status of your touchscreen. Locate the controller by selecting theHardware tab from the TouchWare.Controller typeThe Controller Type field displays the model name of your touchscreen controller.Firmware versionThe Firmware Version field displays the revision number of the firmware in yourTouchWare controller.Touchscreen statusThe Touchscreen Status field provides valuable information about whether thetouchscreen hardware is operating properly. Table 11-1 lists the possible messages thatare displayed in the Status field:Table 11-1. Touchscreen Status MessagesMessage Definition Recommended ActionOK Touchscreen found andoperationalNone© Copyright IBM Corp. 1999, 2003 11-1
