160Appendix A. Online Support InformationThis section describes online technical support services available to help repair the computer.This section covers: IBM PC Company Fax-Back Service IBM useful sites on the World Wide Web (WWW) IBM Online Assistant Discussion ForumsThe IBM PC Company offers online resources including several Internet World Wide Web sites, the IBM Online HelpCentersupport areas, and a Fax-Back service.The IBM Automated Fax-Back System offers a variety of IBM computer-related articles. To access this service, call 800-IBM-3395. The Fax-Back system file library can also be accessed through the PC Company BBS.The IBM Online Assistant will help you to diagnose and resolve technical problems by giving you access to the same toolsused by IBM PC HelpCenter specialists. IBM Online Assistant guides you from symptom to resolution, by asking simplequestions based on the collective experience of IBM senior support specialists. In addition many recommended next stepslink to the extensive IBM online library, providing access to supporting information during the diagnostic process. To accessthe Online Assistant go to the IBM support web site, (http://www.ibm.com/support) press the profile button and set up yourpersonal profile. Your profile will give you access to the IBM Online Assistant through your personalized page.For other technical questions your personalized page will also give you access to IBM Discussion Forums. The forums aremonitored by IBM HelpCenter technicians to answer your technical questions.Here are useful IBM Internet addresses for information:http://www.ibm.com/supportIBM Home Page on the World Wide Web
