IBM System x3550 M4 42In general, the types of IBM ServicePacs are as follows:Warranty and maintenance service upgradesOne, two, three, four, or five years of 9x5 or 24x7 service coverageOnsite repair from next business day to 4 or 2 hoursOne or two years of warranty extensionRemote technical support servicesOne or three years with 24x7 coverage (severity 1) or 9x5/next business day for all severitiesInstallation and startup support for System x serversRemote technical support for System x serversSoftware support - Support LineMicrosoft or Linux softwareVMwareIBM Systems DirectorRegulatory complianceThe server conforms to the following standards:Energy Star 2.0FCC - Verified to comply with Part 15 of the FCC Rules, Class ACanada ICES-003, issue 4, Class AUL/IEC 60950-1CSA C22.2 No. 60950-1NOM-019Argentina IEC60950-1Japan VCCI, Class AAustralia/New Zealand AS/NZS CISPR 22, Class AIEC 60950-1(CB Certificate and CB Test Report)China CCC (GB4943), GB9254 Class A, GB17625.1Taiwan BSMI CNS13438, Class A; CNS14336-1Korea KN22, Class A; KN24Russia/GOST ME01, IEC-60950-1, GOST R 51318.22, GOST R 51318.24, GOST R 51317.3.2,GOST R 51317.3.3IEC 60950-1 (CB Certificate and CB Test Report)CE Mark (EN55022 Class A, EN60950-1, EN55024, EN61000-3-2, EN61000-3-3)CISPR 22, Class ATUV-GS (EN60950-1 /IEC60950-1,EK1-ITB2000)RoHS (Directive 2011/65/E)