IBM System x3950 X6 Product Manual

Also see for System x3950 X6: Installation and service guide Product guide Planning and implementation guide Installation instructions

Contents

IBM System x3950 X6 35BTU output:Minimum configuration: 546 Btu/hr (160 watts)oMaximum configuration: 10,912 Btu/hr (3,200 watts)oNoise level:6.6 bels (operating)o6.4 bels (idle)oWarranty optionsThe IBM System x3950 X6 has a three-year onsite warranty with 9x5/next business day terms. IBM offersthe warranty service upgrades through IBM ServicePac offerings. IBM ServicePac is a series ofprepackaged warranty maintenance upgrades and post-warranty maintenance agreements with awell-defined scope of services, including service hours, response time, term of service, and serviceagreement terms and conditions.IBM ServicePac offerings are country-specific, that is, each country might have its own service types,service levels, response times, and terms and conditions. Not all covered types of ServicePac offeringsmight be available in a particular country. For more information about the IBM ServicePac offerings thatare available in your country, visit the IBM ServicePac Product Selector at the following address:https://www-304.ibm.com/sales/gss/download/spst/servicepacThe following table explains the warranty service definitions in more detail.Table 21. Warranty service definitionsTerm DescriptionIBM onsiterepair (IOR)A service technician comes to the server's location for equipment repair.24x7x2 hour A service technician is scheduled to arrive at your customer’s location within two hours afterremote problem determination is complete. We provide service around the clock, every day,including IBM holidays.24x7x4 hour A service technician is scheduled to arrive at your customer’s location within four hours afterremote problem determination is complete. We provide service around the clock, every day,including IBM holidays.9x5x4 hour A service technician is scheduled to arrive at your customer’s location within four business hoursafter remote problem determination is completed. We provide service from 8:00 a.m. to 5:00 p.m.in the customer's local time zone, Monday through Friday, excluding IBM holidays. If after 1:00p.m. it is determined that onsite service is required, the customer can expect the service technicianto arrive the morning of the following business day. For noncritical service requests, a servicetechnician arrives by the end of the following business day.9x5 nextbusiness dayA service technician is scheduled to arrive at your customer’s location on the business day after wereceive your call, following remote problem determination. We provide service from 8:00 a.m. to5:00 p.m. in the customer's local time zone, Monday through Friday, excluding IBM holidays.