PCI-P16R16 Series Classic DriverDLL Software ManualUser Manual, Ver. 1.3, Oct. 2015, Page: 355. Problems ReportTechnical support is available at no charge as described below. The best way to report problems is tosend electronic mail to Service@icpdas.com or Service.icpdas@ gmail.com on the Internet.When reporting problems, please include the following information:1. Is the problem reproducible? If so, how?2. What kind and version of platform that you using? For example, Windows 98, Windows 2000 or32-bit Windows XP/2003/Vista/7/8.3. What kinds of our products that you using? Please see the product’s manual.4. If a dialog box with an error message was displayed, please include the full test of the dialog box,including the text in the title bar.5. If the problem involves other programs or hardware devices, what devices or version of thefailing programs that you using?6. Other comments relative to this problem or any suggestions will be welcomed.After we had received your comments, we will take about two business days to test the problemsthat you said. And then reply as soon as possible to you. Please check that if we had received youcomments? And please keeps contact with us.