47In Case of Loss of Your PLYActivating the Remote Ctrl Lockby the Security Lock ServiceEven if the Remote Ctrl Lock is not set in advance, theRemote Ctrl Lock can be activated by calling au CustomerService Center or completing the application process on auCustomer Support from a PC.The Security Lock Service is available free of charge.Calling au Customer Service Center forActivating/Canceling the Remote CtrlLockFrom an au cell phone: 113 without a prefix (toll free)From any other cell phone or fixed-line phone:0077-7-113 (toll free)Open 24 hoursFollow the voice guidance to complete the applicationprocess.Activating/Canceling the Remote CtrlLock from a PCLogin to au Customer Support (https://cs.kddi.com/) andcomplete the application process by following the on-screen instructions.The Remote Ctrl Lock cannot be activated when thePLY is turned off or out of the service area, or EmissionOFF is set to ON.•You must fill out an application to use au CustomerSupport (the application can be filled out even afteryour cell phone is lost).•
