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IKEA GUARANTEEHow long is the IKEA guarantee valid?This guarantee is valid for five (5) years fromthe original date of purchase of Your appli-ance at IKEA, unless the appliance is namedLAGAN in which case two (2) years of guar-antee apply. The original sales receipt is re-quired as proof of purchase. If service work iscarried out under guarantee, this will not ex-tend the guarantee period for the appliance,Which appliances are not covered by theIKEA five (5) years guarantee?The range of appliances named LAGAN andall appliances purchased in IKEA before 1stof August 2007Who will execute the service?IKEA service provider will provide the servicethrough its own service operations or author-ized service partner network.What does this guarantee cover?The guarantee covers faults of the appliance,which have been caused by faulty construc-tion or material faults from the date of pur-chase from IKEA. This guarantee applies todomestic use only. The exceptions are speci-fied under the headline “What is not coveredunder this guarantee?” Within the guaranteeperiod, the costs to remedy the fault e.g. re-pairs, parts, labour and travel will be cov-ered, provided that the appliance is accessi-ble for repair without special expenditure.On these conditions the EU guidelines (Nr.99/44/EG) and the respective local regula-tions are applicable. Replaced parts becomethe property of IKEA.What will IKEA do to correct the problem?IKEA appointed service provider will exam-ine the product and decide, at its sole discre-tion, if it is covered under this guarantee. Ifconsidered covered, IKEA service provider orits authorized service partner through its ownservice operations, will then, at its sole dis-cretion, either repair the defective product orreplace it with the same or a comparableproduct.What is not covered under this guarantee?• Normal wear and tear.• Deliberate or negligent damage, damagecaused by failure to observe operating in-structions, incorrect installation or by con-nection to the wrong voltage, damagecaused by chemical or electro-chemical re-action, rust, corrosion or water damage in-cluding but not limited to damage causedby excessive lime in the water supply,damage caused by abnormal environmen-tal conditions.• Consumable parts including batteries andlamps.• Non-functional and decorative parts whichdo not affect normal use of the appliance,including any scratches and possible colordifferences.• Accidental damage caused by foreign ob-jects or substances and cleaning or un-blocking of filters, drainage systems orsoap drawers.• Damage to the following parts: ceramicglass, accessories, crockery and cutlerybaskets, feed and drainage pipes, seals,lamps and lamp covers, screens, knobs,casings and parts of casings. Unless suchdamages can be proved to have beencaused by production faults.• Cases where no fault could be found dur-ing a technician’s visit.• Repairs not carried out by our appointedservice providers and/or an authorizedservice contractual partner or where non-original parts have been used.• Repairs caused by installation which isfaulty or not according to specification.• The use of the appliance in a non-domesticenvironment i.e. professional use.• Transportation damages. If a customertransports the product to their home orother address, IKEA is not liable for anydamage that may occur during transport.However, if IKEA delivers the product tothe customer's delivery address, then dam-age to the product that occurs during thisdelivery will be covered by this guarantee.ENGLISH 15 |
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